Mac users rant about Mac OS X update glitches

Second Apple update in a row to give users fits; one calls it worst since '01

Mac users have reported an unusual number of problems installing Mac OS X 10.5.7, the huge security and feature update that Apple unveiled yesterday.

According to messages posted on Apple's support forum, some users have had trouble downloading the update, while others have seen their Macs hang with a blue screen during installation. While most Computerworld staffers who use Macs reported no issues with 10.5.7, one editor went through three downloads before it successfully completed, while a reporter received the same message yesterday that several users said they'd seen.

"I've made three [download] attempts, and every one of them has failed with an error message telling me that the digital signature for the package is incorrect, suggesting that it may have been tampered with since being signed," a user identified as "jposner" said Tuesday shortly after Apple unveiled the update. Other users confirmed seeing the same message.

Users who were able to download the 442MB update watched as their Macs stalled during its installation. "I just installed 10.5.7 on two machines ... in both cases, after the installation the computer went into some sort of a loop with a blank blue screen," said a user labeled "Lazarus Long" in another support forum thread yesterday. "I finally had to shut down hard and then wait for two or three reboots until I could login." Dozens of other users reported the same problem on the thread.

Still others reported missing external disk drives and disappearing display resolutions. "After updating to 10.5.7 on my Mac mini, my monitor is not recognized correctly any more!" said "cizko" in yet another long complaint thread. "It should be running at 1920 x 1200 native resolution but is now stuck on a bizarre 1920 x 1080."

The MacFixIt site, which closely tracks problems with Apple's updates, posted recommended steps for several of the snafus. For example, it urged users to download the Combo Update -- a much larger 729MB file -- rather than using Software Update to avoid the incorrect digital signature problem.

MacFixIt also culled recommendations from the Apple support forum for the blue screen and display resolution issues, advising that users boot into Safe Mode or step through a five-step process for the former, and that users try a PRAM reset for the latter.

Some users were furious over the difficulties the update posed. "That had to be the worst OS update from Apple I've installed over the last 5 years," said "Seanrobrien" on a support thread.

Another user concurred. "I've been using [Mac OS] X since 10.0.3 in what, 2001, and this was the worst update I'VE seen," agreed "The Dude Abides."

The 10.5.7 update wasn't the first to stymie users. In December, after Apple rolled out the Mac OS X 10.5.6 update, it acknowledged installation problems, and pinned responsibility on partially-downloaded updates.

At the time, one user called the 10.5.6 update a "nightmare" and said it was more frustrating than any Windows update he'd done in the past.

Apple was not immediately available for comment.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags AppleMac OS Xapple mac

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Gregg Keizer

Computerworld
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?