HP: Remanufactured laser toners won't save you money

Using remanufactured laser toner cartridges can double total cost of ownership, HP claims

HP claims that using remanufactured laser toners can double the total cost of ownership of a printer compared to using genuine HP laser toners. A study commissioned by HP and conducted by QualityLogic indicated that remanufactured laser toners can increase the total cost of ownership by causing reliability issues for printers and printing below the quoted page yield.

The remanufactured toners tested in the study are not named. One-tenth of the tested cartridges failed prematurely or before use, and 15.3 per cent of the toners tested produced pages of "limited or no use", according to the study.

“SMBs [small to medium businesses] who think they can achieve cost savings by choosing remanufactured cartridges are making a mistake by not factoring in the hidden costs from reprints, replacement cartridges and additional labour costs from having to diagnose and fix printing problems”, said Dave Jollota, QualityLogic CEO.

HP has used the study to reaffirm its stance on remanufactured cartridges. “Today’s announcement goes a long way in dispelling the myth that using remanufactured cartridges is a cheaper option after considering the total cost of printing", said HP's Jason Su. “In this economic climate when everything counts, SMBs who use remanufactured cartridges need to be aware that the savings from the initial purchase price are quickly eroded and they are likely to end up incurring twice as much cost through replacement cartridges, reprinted pages and time wasted by their staff.”

The printer manufacturer has also created a formula to compare a printer's total cost of ownership when using genuine and remanufactured monochrome toners. Dubbed the "HP TonerTool", the formula uses cartridge, labour, support and paper costs as well as print usage patterns based on 2500 of HP's high-usage SMB customers in the Asia Pacific. HP claims that users who opt for remanufactured toner cartridges are likely to double the total cost of ownership of their printer compared to if they used HP monochrome cartridges.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPPrintersqualitylogic

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

James Hutchinson

PC World
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Cate Bacon

Aruba Instant On AP11D

The strength of the Aruba Instant On AP11D is that the design and feature set support the modern, flexible, and mobile way of working.

Dr Prabigya Shiwakoti

Aruba Instant On AP11D

Aruba backs the AP11D up with a two-year warranty and 24/7 phone support.

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?