London servers crash after data centre overheats

Last.fm, other Web services affected

The spate of hot weather in the UK claimed a notable scalp after a London data centre experienced a cooling failure, which caused several servers to overheat and crash.

The Braham Street data centre, located in the City of London, and owned by Level 3 Communications, experienced a chiller failure on Sunday when one of the five units designed to cool the data centre failed.

"On 31 May, we experienced a problem with one of the five chillers in place at the site," said James Heard, President of the European markets group, in an official statement from Level 3.

"The faulty chiller is currently being repaired, and the other chillers continue to operate at the facility," he added. "Customers are being informed of the issue."

Techworld understands that the data centre itself continued to run as usual with no downtime, but that several servers within the data centre itself overheated and crashed.

Although the outside temperature on Sunday in that area peaked at a high of 23 degrees Celsius, the internal temperatures within the data centre soared to an estimated 50C by 7pm in the evening. Typically, data centres aim to run at anywhere from 18C to 25C.

These soaring temperatures claimed at least one victim, bringing down servers belonging to the music service Last.fm, for five hours approximately.

Last.fm confirmed the problem via its Twitter feed. "Crikey, one of our data centers (sic) has overheated! We're fixing it as fast as we can, but the site will be down for a bit," it wrote on Sunday.

"Apologies for the downtime, our data centre appears to have landed on the sun. More updates soon," it tweeted later.

The timing of the server crash for Last.fm was particularly unfortunate, considering that just days before, it had boasted (again via Twitter) about the uptime of one of its servers (1,244 days or 3.4 years).

Last.fm did not respond at the time of writing.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags data centresstorage

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Tom Jowitt

Techworld
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?