Microsoft extends Dynamics service pack support

The timelines have been doubled to 24 months

Microsoft Dynamics ERP (enterprise resource planning) and CRM (customer relationship management) users now have more flexibility in deploying the vendor's service pack updates, which are periodically released to address bug fixes and make feature improvements.

This week, Microsoft said it will now support prior service packs for 24 months after a new one is released, or until the end of the application's support lifecycle, which includes mainstream support for five years and extended support for another five years.

Previously, service packs received support for one year after the next one was released, or until the end of the product's support lifecycle.

The new rules also mean that support for some service packs that had already expired due to the 12-month limit will be reactivated, Microsoft said.

Full details of the support extensions are available on Microsoft's Web site.

Microsoft's move is just the latest conciliatory gesture by ERP vendors toward customers who are dealing with the recession.

Last week, Infor unveiled a new program that is supposed to make upgrades easier and more attractive for customers.

Join the PC World newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags service packMicrosoftERPcrmDynamics ERP

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Kanaracus

IDG News Service
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?