3 Mobile's CRM system hit with glitch

Call centre staff unable to access customer account details for much of yesterday

3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the day.

According to one 3 Mobile customer with multiple services, who contacted CIO anonymously, customers dialling 3’s call centre late yesterday morning were told that call centre staff had no access to account details because all customer facing systems were down.

Calls later in the afternoon to the company’s Australian business helpline received similar statements with advice that the service was due to be restored by about 4pm.

A spokesperson for 3 Mobile could not confirm whether the outage was due to a spike in request due to the end of the financial year, or whether the outage was related to the integration of services as a result of the merger between telecommunications companies Vodafone and Hutchinson, which owns the 3 Mobile brand.

“[The] CRM service issues experienced yesterday [was a] technical issue [that] has now been resolved,” the spokesperson said. “Unfortunately, I have no further information and errors such as these can occur from time to time.”

Early last month, the ACCC the Australian Competition and Consumer Commission (ACCC) gave the green light for the merger of Vodafone and Hutchinson to go ahead following a three month investigation.

The new combined entity will operate under the name Vodafone Hutchison Australia (VHA).

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags 3 mobilecrm

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?