3 Mobile's CRM system hit with glitch

Call centre staff unable to access customer account details for much of yesterday

3 Mobile has admitted to an outage in its CRM system yesterday that saw the mobile provider unable to service customer account queries for much of the day.

According to one 3 Mobile customer with multiple services, who contacted CIO anonymously, customers dialling 3’s call centre late yesterday morning were told that call centre staff had no access to account details because all customer facing systems were down.

Calls later in the afternoon to the company’s Australian business helpline received similar statements with advice that the service was due to be restored by about 4pm.

A spokesperson for 3 Mobile could not confirm whether the outage was due to a spike in request due to the end of the financial year, or whether the outage was related to the integration of services as a result of the merger between telecommunications companies Vodafone and Hutchinson, which owns the 3 Mobile brand.

“[The] CRM service issues experienced yesterday [was a] technical issue [that] has now been resolved,” the spokesperson said. “Unfortunately, I have no further information and errors such as these can occur from time to time.”

Early last month, the ACCC the Australian Competition and Consumer Commission (ACCC) gave the green light for the merger of Vodafone and Hutchinson to go ahead following a three month investigation.

The new combined entity will operate under the name Vodafone Hutchison Australia (VHA).

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags crm3 mobile

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?