Apple admits iPhone overheating issues -- sort of

Apple has issued a warning on its support pages regarding iPhone 3G and iPhone 3GS overheating, marking the first time the company has officially acknowledged the problem.

Apple has issued a warning on its support pages regarding iPhone 3G and iPhone 3GS overheating, marking the first time the company has officially acknowledged the problem. Reports that the iPhone 3GS is having overheating problems have surfaced last week, merely days after the devices was launched.

Over the last few days, many iPhone 3GS users have been reporting that Apple's new iPhone 3GS is getting abnormally hot when used in various environments. PC World's Melissa J. Perenson noted in her report that she was experiencing the same phenomenon with her new 16GB iPhone 3GS.

Various U.S. gadget sites such as as Gizmodo and Engadget have circulated reports of the same problem, and PC World's Tech Inciter David Coursey, a hot iPhone 3GS owner as well, was even discussing a possible iPhone 3GS recall from Apple. Others have even claimed a discoloration of the iPhone's back cover due to the device running very hot.

Though Apple has not officially acknowledged a problem with the new iPhone 3GS, the company has now issued a warning on its support knowledge base, basically putting the blame on users. The warning prompts users not to leave their phones in a car because temperatures in parked cars can exceed the -20º and 45º C (-4º to 113º F) range the iPhone 3G and iPhone 3GS were designed to function in properly.

Apple says in the support article that "if the interior temperature of the device exceeds normal operating temperatures, you may experience the following as it attempts to regulate its temperature: the device stops charging, display dims, and/or weak cellular signal."

Apple also posted an image of an overheated iPhone screenshot with a message that appears when the operating temperature of the devices is too hot. The company says this is a safety mechanism that protects the components of the iPhone 3G/3GS.

Other conditions that Apple deems as possible overheating causes are: leaving the phone in direct sunlight for extended amounts of time or using certain applications in hot conditions or direct sunlight for a long time. An Apple overheating scenario is using GPS tracking in a car on a sunny day or listening to music while in direct sunlight.

Apple further advises hot iPhone 3G and 3GS owners to turn their device off when the above-mentioned temperature warning appears on screen and move it to a cooler environment, allowing the iPhone to cool down before resuming use.

Apple has sold over one million iPhone 3GSs since the device launched on June 19.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags AppleiPhonesmartphonesiphone 3giPhone 3GS

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Daniel Ionescu

PC World (US online)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?