Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

TiVo Selects RightNow to Deliver Better Customer Experiences

RightNow On Demand Customer Relationship Management Improves Agent Effectiveness and Allows Customers to Help Themselves
  • 08 July, 2009 15:20

<p>Sydney, 8 July 2009 — TiVo Inc., leader in digital video recording, has chosen RightNow (NASDAQ: RNOW) on demand customer relationship management (CRM) to help customer service agents deliver better customer experiences. With RightNow, TiVo intends on increasing the satisfaction of its 3.2 million subscribers, while lowering customer support costs.</p>
<p>RightNow enables TiVo to:</p>
<p>· Provide consistent and accurate information - such as installation instructions, TiVo features or trouble shooting - to customers online</p>
<p>· Arm agents with complete and up-to-date information to quickly and efficiently answer customer inquiries</p>
<p>· Gather real-time customer feedback to drive more personalised communication and proactive engagement with customers</p>
<p>“With RightNow we can empower our customers to find the information they need quickly and easily, plus we can improve agent productivity by putting the information agents need to serve our customers right at their fingertips,” said Art Clessuras, vice president of operations, TiVo Inc.</p>
<p>About RightNow Technologies</p>
<p>RightNow (NASDAQ: RNOW) delivers the high-impact technology solutions and services organisations need to cost-efficiently deliver a consistently superior customer experience across their frontline service, sales and marketing touch-points. Approximately 1,900 corporations and government agencies worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow is headquartered in Bozeman, Montana. For more information, please visit RightNow Technologies.</p>
<p>RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.</p>

Most Popular

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?