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Research Study Reveals Need to Streamline Business Processes as Key Driver to Investing in ERM Solutions

Survey Respondents in China, Hong Kong, Malaysia and Singapore Show Optimistic Outlook of Planned Investments in ERM Solutions in 2009
  • 16 July, 2009 11:28

<p>Despite the economic downturn many companies in China, Hong Kong, Malaysia and Singapore are planning to spend more than $50,000 USD on Enterprise Resource Management (ERM) solutions, implementation and services in 2009 according to findings revealed in a market research study conducted by Business Decision Maker Intelligence (BDMi) and sponsored by Epicor Software Corporation (NASDAQ: EPIC).</p>
<p>The study, which garnered more than 450 responses in Singapore, Malaysia, Hong Kong and China, was conducted during February 2009 with the aim of finding out users’ motivations and barriers to implementing ERM solutions and how satisfied they were with their current ERM solutions.</p>
<p>The research revealed that the main drivers for implementing ERM solutions were to streamline business processes and to conduct business globally, with more than half indicating they will implement new ERM solutions and capabilities over the next two years.</p>
<p>Respondents targeted in this survey were decision makers, influencers and recommenders involved in the planning and selection of ERM solutions in their respective companies. These companies revealed the top five priorities they would consider when purchasing an ERM solution are: 1) Breadth and capabilities of solution; 2) Flexibility; Customer/Technical Support; 3) Total Cost of Ownership and Scalability (tied); 4) Technology; and, 5) Vendor Reputation.</p>
<p>Additionally, the top five benefits they hope to realise from these investments are: 1) Optimise business processes efficiencies; 2) Business process integration; 3) Improve customer service; 4) Reduce costs for purchased items; and, 5) Better resource management.</p>
<p>“It is heartening to see this study reveal that business decision makers throughout Asia recognise the importance of technology in helping them overcome challenges in a downturn,” said Bryan Tan, vice president of sales for Epicor in Asia. “They realise the potential benefits of implementing technology now, which will have them ready to scale their business and innovate for the upswing—a key to their success in staying ahead of competition.”</p>
<p>Key Insights Revealed by Country</p>
<p>Across the four markets participating in the study, survey responses showed the most common end-user of ERM solutions are employees in manufacturing functions. Following are key findings revealed in each country surveyed:
China – Total cost of ownership was ranked highest in terms of characteristics that are viewed most important when purchasing ERM solutions.
Hong Kong – The main reasons cited for running an ERM solution were to streamline business processes and to conduct business globally.
Malaysia – Flexibility, breadth and solution capabilities are rated higher than total cost of ownership when considering purchasing an ERM solution.
Singapore – Though enterprise and ERM solutions have been widely implemented in corporate operations, investments planned for ERM are still strong; more than 70% plan to invest $50,000 USD or more in the solutions in 2009.</p>
<p>About Business Decision Maker Intelligence</p>
<p>BDMi is a well-established international research agency specialising in the provision of customer market research, databases and direct marketing services. The firm has completed over 10,000 focus groups, more than 300,000 senior executive face-to-face interviews, more than 3 million telephone surveys and more than 5 million street intercepts across Asia for research work in a variety of industries. The largest list provider in Asia, BDMi’s corporate databases and consumer panels are the most up-to-date and comprehensive in the market.</p>
<p>About Epicor Software Corporation</p>
<p>Epicor Software is a global leader delivering business software solutions to the manufacturing, distribution, retail, hospitality and services industries. With 20,000 customers in over 150 countries, Epicor provides integrated enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and enterprise retail software solutions that enable companies to drive increased efficiency and improve profitability. Founded in 1984, Epicor celebrates 25 years of technology innovation delivering business solutions that provide the scalability and flexibility businesses need to build competitive advantage. Epicor provides a comprehensive range of services with a single point of accountability that promotes rapid return on investment and low total cost of ownership, whether operating business on a local, regional or global scale. The Company’s worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit</p>
<p># # #</p>
<p>Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.</p>

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