Google offers on-site services to Search Appliance buyers

The welcome to new customers allows them two days of service at no extra cost

Some companies that buy Google's Search Appliance enterprise search device will receive two days of on-site services at no additional cost as part of a special promotion to "welcome" new customers.

The program, called ROI JumpStart, is currently available to companies in the U.S. and Canada that buy a Search Appliance with capacity for at least a million documents, Google announced on Tuesday.

The two-day service engagements will be provided by Google approved partners with expertise on Search Appliance configuration, deployment and training, Google said. The ROI JumpStart offer runs until Sept. 30.

Although the ROI acronym usually stands for "return on investment," Google uses it in this promotion to mean "return on information," since the Search Appliance is designed to help employees find a wide variety of corporate data more easily.

It will be interesting to see how attractive this offer is to prospective Search Appliance customers, since Google has designed the product to be easy for IT administrators to configure and install out of the box, a key selling point for the device.

In positioning the Search Appliance, Google has argued that the enterprise search market has been historically dominated by sophisticated products that are costly and difficult to implement and use.

Google has tried to attract under-served customers with the Search Appliance, an aggressively priced, low-to-midrange product designed to be simple to install, maintain and use.

By offering the on-site services at no extra cost, Google hopes to help customers accelerate and boost the benefits of using the Search Appliance, the company said.

Still, this special offer can be viewed as an acknowledgement by Google that out-of-the-box, self-service implementations of the Search Appliance may not be appropriate for organizations with complex enterprise search requirements, IDC analyst Susan Feldman said.

"The idea for the Search Appliance was to simplify search but there are some things that you can't do to simplify it. It really is complex once you get into multiple databases, multiple sources of information, multiple [document] formats and multiple kinds of users and types of uses. In those cases, the one-size-fits-all approach is really not an option," Feldman said.

There is definitely a return on investment associated with having good tools for accessing, managing and collaborating on information, so it's crucial for organizations to give employees adequate tools for finding and working with information they need for their jobs, she said.

Otherwise, employees waste valuable work time, which drives up costs for their employers, said Feldman, who recently authored a study about this topic titled "Hidden Costs of Information Work".

"This is Google's admission, now that they've had a number of years in the enterprise search business, that complexity really does require some consulting if [the Search Appliance] is going to be used for high-end search," she added.

In June, Google announced a revamped software architecture for the Search Appliance as well as a new high-end model, lifting the product's maximum indexing capacity to billions of documents and making it easier to scale it up.

Google sells the Search Appliance as a hardware box loaded with enterprise search software designed to let companies index and retrieve the data in their corporate systems, such as applications, document management tools, databases, Web servers and files.

The software is based on the technology the company uses in its Web search engines, like Google.com.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Googlesearchservicesenterprise searchGoogle Search Appliance

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?