Hard drive vendors reduce warranties

Hard drive manufacturers Maxtor, Seagate and Western Digital have collaborated to drop the warranties on their desktop models from three years down to 12 months.

As of October 1, resellers and systems integrators that offer two- and three-year warranties with their machines to differentiate themselves from their competitors will have to make some tough choices. Either they will have to drop their warranties to one year to follow the market trend, or they will have to source higher-value hard drives that still carry three-year warranties and raise the price of their machines.

The manufacturers, and several of their distributors in Australia, are defending the decision based on several assumptions. The first is that hard drive reliability has improved to the point where a three-year warranty is no longer a necessity. The second is that most hard drives that do fail will do so within the first few months of purchase. The third is that many if not most other PC components only carry one-year warranties, so standardising on a one-year warranty makes the service of the whole computer inherently more manageable. Finally, the decision is designed to suit the larger tier-one PC vendors that only offer a one-year warranty on their low-end desktop models.

But these assumptions have been questioned by several distributors and systems integrators, who now have to re-assess their business models to ensure the financial stability of their vendor partners.

For the full coverage of hard drive warranty issues, including discussions with vendors, distributors, integrators and other resellers, see next week's issue of ARN.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?