Gmail Outages Could Turn Off Enterprises

Enterprises could avoid Google offerings if outages continue, analysts claim

The latest widespread outage of Google's popular Gmail application could dissuade some IT managers from letting workers use the online e-mail system for corporate business, analysts say.

"The more prevalent and important Google Apps like Gmail become, the more negative attention each outage will garner -- much to Google's embarrassment and chagrin," said Dan Olds, an analyst at US-based Gabriel Consulting Group.

"E-mail is a mission-critical application for business users -- period. If customers perceive that Gmail isn't reliable, they won't adopt it. Every Gmail outage makes companies think twice before adopting the free e-mail solution," Olds added.

Last week's worldwide Gmail outage was caused by a server traffic jam, according to Google's official Gmail blog .

"We had slightly underestimated the load which some recent changes placed on the request routers," Ben Treynor, a Google site reliability czar, said in a blog post. "A few of the request routers became overloaded and in effect told the rest of the system [to] 'stop sending us traffic, we're too slow.' Within minutes nearly all of the request routers were overloaded."

Gmail engineers were alerted within seconds of the outage and, after figuring out what the problem was, brought additional request routers online, Treynor said. Within 100 minutes, Gmail was more than 99.9% available to users, he added.

"We've turned our full attention to helping ensure this kind of event doesn't happen again," Treynor wrote.

Matt Cain, an analyst at research firm Gartner, suggested that Google could avoid such outages by using separate infrastructures for corporate and consumer Gmail users.

"Google must prove that consumer and commercial services are largely independent of each other, and that the commercial services will sustain at least a 99.9% uptime, which is the standard for most commercial e-mail SaaS services," Cain said.

"The critical issue for Google is to segment commercial Gmail traffic from consumer traffic," he noted.

The latest shutdown follows other widely publicized Gmail crashes in February and May.

Google still maintains that the service is inherently more stable than competitive on-premises offerings, such as Microsoft Corp.'s Exchange e-mail server and IBM's Lotus Notes collaboration software.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Googleoutage

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Sharon Gaudin and Dan Nystedt

Computerworld (US)
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?