Sprint yanks Palm Pre incentive

The operator said the $US100 service offer for new Pre customers was made by mistake

Sprint has pulled a $US100 service credit for new Palm Pre buyers just hours after it made the offer.

Earlier on Tuesday Sprint began offering $US100 worth of service to people who switch to the operator and buy a Pre. In some areas, the deal might still appear on Sprint's Web site. But hours after posting the deal online, Sprint said it had removed it.

"After further internal review today, the offer of a port-in service credit of $US100 to new customers who buy the Palm Pre has been pulled, because it was put into the system in error," James Fisher, a Sprint spokesman, said in a statement.

Sprint will honor the offer for customers who signed up for it during the time it was available, he said.

As of midafternoon Tuesday the offer was still available to users accessing the Web in Seattle, although not entirely clearly. The offer was described on the main page for the Palm Pre on Sprint's Web site as being available until Oct. 31. Clicking through for more details opened a page that said the deal would be available until Oct. 10, and that the $US100 credit would be spread out over three months.

It also said that the deal couldn't be combined with other discounts or rebates. The Pre currently costs $US200 after $US250 in "instant savings" and a $US100 mail-in rebate. It's unclear if the $US100 service credit would have simply replaced the mail-in rebate or added to it.

Sprint has been rapidly losing customers and money amid customer service issues. It's unclear if the launch of the Pre in June has helped the company, since neither Palm nor Sprint will say how many of the devices have been sold. After a positive launch, analysts have said recently that they think sales have slowed and dropped below the operator's expectations.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags smartphonessprintPalmPalm Pre

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?