Apple 'no refunds' policy for better and worse

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

Apple's "no refunds" policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.

These readers were replying to a story about the no-refunds policy I posted earlier today.

One reader said he got a refund for applications purchased that did not function with VoiceOver, an accessibility application used by the visually disabled.

"I sent a long and stern letter detailing the inadequacies of the app store for the blind community and how it was clearly unjust to force people to pay for applications that are completely unusable on their devices," the reader wrote in an e-mail.

"The result? Somewhat surprisingly, they promptly refunded the price of all the applications I had listed without any trouble at all. Clearly, their draconian refund policy is not set in stone and they are willing to consider requests on a case-by-case basis at least some of the time."

Another reader warned that sometimes Apple itself is to blame for non-functional apps, but offers no help in those cases.

"A problem that was not mentioned is that every time Apple updates firmware, as in v3.0 upgrade, an app can be broken," the reader wrote.

"A year ago, I bought a language app for $US25. Today it is not working properly because of the update and Apple would not refund my money. The developer says they sent an update but Apple has not approved it.

"So, Apple can, at their discretion, keep an app from working properly and keep the money."

Still another reader says, "don't worry" because now that the refund issue has made the New York Times, lawyers will doubtless soon come to the rescue.

"Sounds like a bonanza for a class action lawyer," the reader wrote.

"The implied warrantee of fitness/merchantability means Apple is breaking the law when it does not refund the price on apps that don't work. This is not something Apple's lawyers can defend against!"

"The end result usually is that there is a large settlement; a huge percentage goes to the lawyers, and since "individual compensation is too cumbersome," the rest is sent to some charity," according to the reader.

David Coursey tweets as @techinciter and can be contacted via his Web site.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags AppleiPhoneiphone appsiphone app storemobile apps

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

David Coursey

PC World (US online)
Show Comments

Cool Tech

Toys for Boys

Family Friendly

Stocking Stuffer

SmartLens - Clip on Phone Camera Lens Set of 3

Learn more >

Christmas Gift Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Michael Hargreaves

Microsoft Office 365/Dell XPS 15 2-in-1

I’d recommend a Dell XPS 15 2-in-1 and the new Windows 10 to anyone who needs to get serious work done (before you kick back on your couch with your favourite Netflix show.)

Maryellen Rose George

Brother PT-P750W

It’s useful for office tasks as well as pragmatic labelling of equipment and storage – just don’t get too excited and label everything in sight!

Cathy Giles

Brother MFC-L8900CDW

The Brother MFC-L8900CDW is an absolute stand out. I struggle to fault it.

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?