Google tweaks Voice to keep voice mail out of search results

Message transcripts have appeared in search results

After transcripts of some voice mail messages from Google Voice users appeared in search results, Google has modified the telephony management service to prevent this from happening, the company said Monday.

Since its launch in March, Google Voice allowed users to post voice mail transcripts on public Web pages, so that they could share the content of the messages with others.

While Google Voice users will be able to continue this practice, the voice mail text will now be off-limits to search engine crawlers.

"We can certainly understand people would want to make their voice mails public on their own sites, but not necessarily searchable directly outside of their own website. We made a change to prevent these voice mails from being crawled so their content will not be indexed," a Google spokeswoman said via e-mail.

Google apparently implemented the change at least several weeks ago, according to this entry in the Google Voice Help Forum.

However, the issue came to light on Monday when technology news site Engadget spotted some of the voice mail transcripts in search results.

When Google acquired it in July 2007, Voice was called GrandCentral. At the time, Google closed new registrations to the service. Google relaunched it with the new name in March this year, but still kept it as a private beta available only via invitations from Google.

Earlier this month, Google started allowing existing users to invite a small number of their friends to join.

Google Voice is an online service designed to simplify the management of telephony tasks by, for example, generating automated transcripts of voice mail messages.

Google Voice users get a phone number that they can keep "for life" and link to other phone accounts, such as their home phone, cell phone and office phone.

That way, a person's contacts only need to remember one phone number that, at least in theory, will not change.

Google Voice also lets users make free phone calls in the U.S. and Canada and low-rate calls elsewhere, and allows them to record phone conversations.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags searchgoogle voiceGooglesearch engines

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?