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Mitel Application Suite Enhanced with Virtualisation

  • 20 November, 2009 11:39

<p>Mitel® today announced enhancements to Mitel Applications Suite (MAS), a single server that further simplifies the deployments of unified communications solutions, while bringing new capabilities in a solution suitable for businesses of all sizes.</p>
<p>The new version of MAS has enhancements which include new applications, and capabilities that further reduce operational costs, and decrease hardware footprint for customers.</p>
<p>To better integrate all applications, Mitel has also embedded VMware® virtualisation software into MAS. This enhancement is part of the ongoing strategic collaboration between Mitel and VMware.</p>
<p>“Businesses recognise the cost savings of combining their communications applications on a single server, giving choice in deployment options and making it easier to manage, which contributes to the significant growth we have seen with MAS,” said Stephen Beamish, vice-president of marketing and strategic partnerships. “MAS also enhances the end user experience, giving users access to Mitel Unified Communicator Advanced, a single portal for all their communications applications–providing increased employee satisfaction and productivity.”</p>
<p>Simple to Use, Easy to Manage:</p>
<p>For the end user, MAS provides a single point of access to the full suite of unified communications applications through the Mitel Unified Communicator® (UC) Advanced client. This provides a consistent user experience, no matter what communications applications have been deployed to that user. For the IT manager, it means server consolidation and integrated system administration, as it allows for multiple applications to run on a single server.</p>
<p>Selectively Deploy Capabilities based on User Needs:</p>
<p>This scalable solution provides a single software package, offering a range of applications allowing IT organisations to selectively deploy applications to users based on their individual communications needs. Integration with Mitel Border Gateway (MBG) provides secure, trusted connectivity between the LAN and public Internet, allowing Mitel call control to work seamlessly behind company firewalls.</p>
<p>Choice of Deployment Models:</p>
<p>As a software offering, MAS is available on a variety of Mitel platforms, or on a choice of industry standard servers. This allows for easy upgrades, and provides a migration path as business needs change. Smaller organisations also have the option of deploying MAS as an all- inclusive offering, by combining Mitel Communications Director and MAS on the Mitel 3300 IP Communications Platform (ICP), resulting in a turnkey unified communications solution.</p>
<p>Expanded Application Set:</p>
<p>New applications available with MAS include Mitel Customer Service Manager (CSM) and Mitel Business Dashboard.</p>
<p>For work groups or entry-level contact centers, CSM efficiently monitors, manages, and routes calls to the most appropriate agent. This application provides business-wide reporting, screen pop, PIM integration, and email routing.</p>
<p>Business Dashboard provides businesses with comprehensive business-wide reporting capabilities that allow organisations to easily monitor call traffic and collect trend data on call volumes and times, so that they can assess the effectiveness of how call traffic is handled, and adjust workflows for maximum benefit.</p>
<p>About Mitel</p>
<p>Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) U.S. headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.</p>
<p>Mitel and logo are registered trademarks of Mitel Networks Corporation.</p>
<p>All other trademarks are the property of their respective owners.</p>
<p>Media contact:
Sebastian Rice,
02 9959 1991,
seb@silverspan.com</p>

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