Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Mitel Application Suite Enhanced with Virtualisation

  • 20 November, 2009 11:39

<p>Mitel® today announced enhancements to Mitel Applications Suite (MAS), a single server that further simplifies the deployments of unified communications solutions, while bringing new capabilities in a solution suitable for businesses of all sizes.</p>
<p>The new version of MAS has enhancements which include new applications, and capabilities that further reduce operational costs, and decrease hardware footprint for customers.</p>
<p>To better integrate all applications, Mitel has also embedded VMware® virtualisation software into MAS. This enhancement is part of the ongoing strategic collaboration between Mitel and VMware.</p>
<p>“Businesses recognise the cost savings of combining their communications applications on a single server, giving choice in deployment options and making it easier to manage, which contributes to the significant growth we have seen with MAS,” said Stephen Beamish, vice-president of marketing and strategic partnerships. “MAS also enhances the end user experience, giving users access to Mitel Unified Communicator Advanced, a single portal for all their communications applications–providing increased employee satisfaction and productivity.”</p>
<p>Simple to Use, Easy to Manage:</p>
<p>For the end user, MAS provides a single point of access to the full suite of unified communications applications through the Mitel Unified Communicator® (UC) Advanced client. This provides a consistent user experience, no matter what communications applications have been deployed to that user. For the IT manager, it means server consolidation and integrated system administration, as it allows for multiple applications to run on a single server.</p>
<p>Selectively Deploy Capabilities based on User Needs:</p>
<p>This scalable solution provides a single software package, offering a range of applications allowing IT organisations to selectively deploy applications to users based on their individual communications needs. Integration with Mitel Border Gateway (MBG) provides secure, trusted connectivity between the LAN and public Internet, allowing Mitel call control to work seamlessly behind company firewalls.</p>
<p>Choice of Deployment Models:</p>
<p>As a software offering, MAS is available on a variety of Mitel platforms, or on a choice of industry standard servers. This allows for easy upgrades, and provides a migration path as business needs change. Smaller organisations also have the option of deploying MAS as an all- inclusive offering, by combining Mitel Communications Director and MAS on the Mitel 3300 IP Communications Platform (ICP), resulting in a turnkey unified communications solution.</p>
<p>Expanded Application Set:</p>
<p>New applications available with MAS include Mitel Customer Service Manager (CSM) and Mitel Business Dashboard.</p>
<p>For work groups or entry-level contact centers, CSM efficiently monitors, manages, and routes calls to the most appropriate agent. This application provides business-wide reporting, screen pop, PIM integration, and email routing.</p>
<p>Business Dashboard provides businesses with comprehensive business-wide reporting capabilities that allow organisations to easily monitor call traffic and collect trend data on call volumes and times, so that they can assess the effectiveness of how call traffic is handled, and adjust workflows for maximum benefit.</p>
<p>About Mitel</p>
<p>Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) U.S. headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.</p>
<p>Mitel and logo are registered trademarks of Mitel Networks Corporation.</p>
<p>All other trademarks are the property of their respective owners.</p>
<p>Media contact:
Sebastian Rice,
02 9959 1991,
seb@silverspan.com</p>

Most Popular

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?