Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

IPscape he-said-she-said hosted voice recording launched - fast and easy compliance tool for insurance and financial services

he-said-she-said can be used by call centre agents or sales team members to record inbound and / or outbound customer calls for management, compliance or quality assurance reasons.
  • 26 November, 2009 16:15

<p>IPscape today launched he-said-she-said, a hosted voice recording service for compliance that can be implemented in 24 hours.</p>
<p>he-said-she-said can be used by call centre agents or sales team members to record inbound and / or outbound customer calls for management, compliance or quality assurance reasons. Using cloud-based technology, voice recording is simply and automatically added to every inbound and outbound call without extensive implementation or training and does not disrupt existing infrastructure and telco operations.</p>
<p>According to Simon Burke, CEO at IPscape, ‘he-said-she-said’s fast and easy implementation also makes it a perfect “emergency” service if existing old world voice recording systems fail or simply can’t deliver the necessary reports.</p>
<p>‘For organisations in insurance and financial services, he-said-she-said is a simple, reliable and easy way to comply with regulations around verbal proof of sale to keep revenues flowing,’ said Burke.</p>
<p>he-said-she-said’s browser based management console provides DIY management of the service including search and download of voice recordings, managing which inbound numbers are recorded and exploring real-time and historic reports. The included real-time reporting and wall boards provides instant insight into call volumes and call duration.</p>
<p>‘Adding IPscape’s cloud-based Interactive Voice Response (IVR) explodes inbound capacity and enables clever skills-based routing, instant agent reallocation based on real-time demand and more granular up-to-the-second reporting including wait times and talk times,’ commented Burke.</p>
<p>The he-said-she-said service is available immediately.</p>
<p>ENDS</p>
<p>About IPscape
Built from the ground up in Australia, IPscape's award-winning hosted or Software-as-a-Service (SaaS) call centre and customer contact solutions benefit from over 50 years first-hand call centre experience and the latest voice and data technologies. IPscape's SaaS approach is simple, clever and fast so clients can concentrate on customer service delivery not the infrastructure. More information from www.ipscape.com.au</p>
<p>Animation showing how cloud-based call centres work is available on YouTube at:
http://www.youtube.com/watch?v=CChjA2uSM1g</p>

Most Popular

Most Popular Reviews

Join the newsletter!

Error: Please check your email address.

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?