Optus inks three-year outsourcing deal with HP

HP will handle customer billing, data warehousing and other core systems

In a bid to improve the performance and quality levels of its key application and support services, Australian telecoms company Optus signed a three-year outsourcing contract with HP Enterprise Services.

Under the agreement, HP will handle applications management for a number of key applications. These include certain customer billing, data warehouse and other core systems of Optus, a subsidiary of SingTel.

Teams have already started planning the move of Optus' current support from a large number of suppliers to HP.

In applying its Best Shore strategy, HP will use standardised tools and processes to expedite the transfer of services between delivery centres around the world.

"By streamlining our applications environment, we expect to achieve significant service level and operational improvements across our IT portfolio, which will result in a better experience overall for our customers," said Lawrie Turner, chief information officer of Optus.

David Caspari, managing director of HP Enterprise Services for Australia and New Zealand, said: "Combining HP's deep telecommunications and applications expertise with global Best Shore delivery capabilities will help Optus to improve application quality and achieve cost savings."

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags HPoptus

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Veronica C. Silva

Unknown Publication
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?