Google to push update for Nexus One soon

The software fix is designed to correct a 3G connectivity problem that users have complained about

Google hopes to be able to push out a software fix in about a week for a 3G connectivity problem that many Nexus One users have complained about.

Working with its “hardware partners,” Google has identified problems where a software fix should improve 3G connectivity for some users, Ravi, a Google employee, wrote on the Nexus One support forum. HTC makes the phone.

“We are testing this fix now, initial results are positive, and if everything progresses as planned, we will provide an over-the-air software update to your phone in the next week or so,” he wrote.

However, some users who are experiencing the problem may simply be on the edge of 3G coverage so the fix won’t help them, he cautioned.

Some Nexus One users have complained that their phones do not connect to the 3G network even when another phone in the same location does. After more than 1,200 comments stacked up on the subject in the support forum, Google started a second discussion that now has nearly 390 comments.

The problem drew attention to the issues that Google has providing support for Nexus One users. Just days after the phone landed in customer hands, hundreds of complaints about trouble with 3G connectivity appeared in the forum.

Some customers called T-Mobile and were directed to HTC, which in many cases pointed people back to the operator. Google has no phone support, so people who e-mailed the search giant for help were told they’d receive a response in a day or two.

Google is exclusively selling the Nexus One from its new online store.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags GoogleAndroidnexus one

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?