eComWorld April 2001

Most FUD revolves around the security of consumers' credit details. Don't shop online because hackers will have instant access to your VISA number, runs the misconception. In reality, in the majority of cases, shopping via a Web site is just as safe as buying from a catalogue or over the phone, or in situations, like restaurants, where you and your credit card are separated for a length of time.

As a consumer, you're protected by the way banks and credit companies deal with transactions where the consumer is not present. In most cases, if fraud is proven, you won't have to pay for goods you did not buy.

Good news for consumers, in this case, means bad news for merchants. If a customer can prove to their credit company's satisfaction that they did not order certain goods, that company won't honour the payment - even if you've dispatched the order. The sad fact here is that you'll be out of pocket.

For this reason, eComWorld this month turns to security and fraud. On the security side we look at how you can fulfil your obligations to consumers by protecting their details and securing the transaction. This need not be through expensive products or consulting services, as more and more products are reaching the market aimed at helping smaller companies do business online. Similarly, there are procedural steps you can take to make your e-commerce operation more secure, such as limiting access to customer and order information.

While it's true that more products are available for security than combating fraud, new products in this area are becoming available that can help you assess each transaction for potential deception - some charge per transaction, so you're not hit by large technology purchase charges. Like security, however, there are also ways you can ensure you don't ship orders that won't be paid for. One method could be to confirm the details via phone for orders over a certain amount.

Clearly, it's not just a case of being able to afford the best and fastest software and hardware. Like nearly everything you do through e-commerce, the issues surrounding security and fraud can be dealt with by a combination of business strategies and technology.

And to ensure we can measure the progression towards our goal of 2001 Web sites online by 2001, we invite you to register your business's Web site with us. We'll be providing an online directory - categorised by industry, business and site type - for our readers, consumers and other businesses alike.

To register your site, follow the links at

We hope you enjoy the April edition of eComWorld, out now. If you have any suggestions, comments, or ideas for case studies, please don't hesitate to e-mail me at

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Deanne McIntosh

PC World
Show Comments


James Cook University - Master of Data Science Online Course

Learn more >


Sansai 6-Outlet Power Board + 4-Port USB Charging Station

Learn more >



Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?