Symantec to offer SMS notification of viruses

When Symantec researchers become aware of a virus and have devised a fix for it, the company will be able to notify customers not only via e-mail and fax but in a 120-character SMS message that goes out to a company's security manager in real time, said Gary Ulaner, group product manager for Symantec's Enterprise Solution Division.

The optional service will fill in a gap for corporate customers in regions where Symantec has not offered a Platinum support service with a dedicated Symantec security specialist on call, Ulaner said in an interview here Wednesday. For current Platinum customers it will offer another option for round-the-clock notification of viruses.

"If you look at a typical administrator, they're rarely sitting at their desks waiting for e-mail," Ulaner said. And when a virus is on the loose anywhere in the world, time is of the essence in alerting users in the company and downloading a defence as soon as it is available. The SMS message will notify the administrator of the severity of the virus and direct him or her to the location on Symantec's site where more information or a fix is available.

Symantec has about 1000 corporate customers in Hong Kong, Ulaner said. Among other locations, it also has operations in South Korea, Japan, Australia, India, Taiwan and Singapore, as well as Latin America, the Middle East and Africa.

The service, code-named Symantec Alerting Service, has completed a test in Asia and will be available in the second quarter as an option for Symantec's Gold customers outside the US and Europe. It will be priced between $US250 and $US500 per year, Ulaner said.

Administrators will be able to customise how they want to be notified of a threat depending on the level of severity as defined by Symantec in five levels.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Stephen Lawson

PC World
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?