Dell looks to package hardware with services

The company will offer preconfigured packages of software and services with Dell hardware

Dell plans to offer packages of software and services around its hardware in a bid to increase sales, a company executive said on Friday.

The company is already offering a software, hardware and services package for small to medium-size U.S. hospitals that are developing electronic health care records systems, said James A. Champy, chairman of Dell Services' Consulting Practice. Dell Services now sees an opportunity to expand this strategy to other niche markets, he added.

"We will provide Dell hardware, provision the hardware, install the software and run it as a package if the client wants us to," Champy said.

CIOs have found it too expensive to selectively pick best-of-breed pieces of technology. Customers now want a combination of software, services and hardware at a lower cost, Champy said. "If the deal is priced well, they will buy it," he said.

For regular services contracts, Dell will still sell services if a customer wants different hardware, Champy said. However, for the software, hardware and services packages, customers must buy the Dell hardware, he said.

When announcing its plan in September to buy Perot Systems for US$3.9 billion, Dell said one of it its objectives was to supply its computers to even more Perot customers.

Perot, which is now part of Dell's global services business, derived a majority of its revenue from the health care and government markets. Dell Services now plans to grow its business in other markets like banking and financial services, Champy said. The share of these vertical markets in overall services revenue will not change dramatically in the next few years, but the scale of each of the businesses will go up, he said.

Many of its services will come from low-cost locations like India where talent is easily available, Champy said. Of the about 42,000 staff currently in Dell Services, about 14,000 are in India. The company also has other offshore centers in the Philippines, Romania and Mexico.

"We see India both as an undeveloped market for us from the services side and also as a platform to support our business growth in Asia and other regions," Champy said.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags DellindiaDell Services Consulting Practice

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?