Dell looks to package hardware with services

The company will offer preconfigured packages of software and services with Dell hardware

Dell plans to offer packages of software and services around its hardware in a bid to increase sales, a company executive said on Friday.

The company is already offering a software, hardware and services package for small to medium-size U.S. hospitals that are developing electronic health care records systems, said James A. Champy, chairman of Dell Services' Consulting Practice. Dell Services now sees an opportunity to expand this strategy to other niche markets, he added.

"We will provide Dell hardware, provision the hardware, install the software and run it as a package if the client wants us to," Champy said.

CIOs have found it too expensive to selectively pick best-of-breed pieces of technology. Customers now want a combination of software, services and hardware at a lower cost, Champy said. "If the deal is priced well, they will buy it," he said.

For regular services contracts, Dell will still sell services if a customer wants different hardware, Champy said. However, for the software, hardware and services packages, customers must buy the Dell hardware, he said.

When announcing its plan in September to buy Perot Systems for US$3.9 billion, Dell said one of it its objectives was to supply its computers to even more Perot customers.

Perot, which is now part of Dell's global services business, derived a majority of its revenue from the health care and government markets. Dell Services now plans to grow its business in other markets like banking and financial services, Champy said. The share of these vertical markets in overall services revenue will not change dramatically in the next few years, but the scale of each of the businesses will go up, he said.

Many of its services will come from low-cost locations like India where talent is easily available, Champy said. Of the about 42,000 staff currently in Dell Services, about 14,000 are in India. The company also has other offshore centers in the Philippines, Romania and Mexico.

"We see India both as an undeveloped market for us from the services side and also as a platform to support our business growth in Asia and other regions," Champy said.

Join the PC World newsletter!

Error: Please check your email address.

Tags indiaDellDell Services Consulting Practice

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?