Dell looks to package hardware with services

The company will offer preconfigured packages of software and services with Dell hardware

Dell plans to offer packages of software and services around its hardware in a bid to increase sales, a company executive said on Friday.

The company is already offering a software, hardware and services package for small to medium-size U.S. hospitals that are developing electronic health care records systems, said James A. Champy, chairman of Dell Services' Consulting Practice. Dell Services now sees an opportunity to expand this strategy to other niche markets, he added.

"We will provide Dell hardware, provision the hardware, install the software and run it as a package if the client wants us to," Champy said.

CIOs have found it too expensive to selectively pick best-of-breed pieces of technology. Customers now want a combination of software, services and hardware at a lower cost, Champy said. "If the deal is priced well, they will buy it," he said.

For regular services contracts, Dell will still sell services if a customer wants different hardware, Champy said. However, for the software, hardware and services packages, customers must buy the Dell hardware, he said.

When announcing its plan in September to buy Perot Systems for US$3.9 billion, Dell said one of it its objectives was to supply its computers to even more Perot customers.

Perot, which is now part of Dell's global services business, derived a majority of its revenue from the health care and government markets. Dell Services now plans to grow its business in other markets like banking and financial services, Champy said. The share of these vertical markets in overall services revenue will not change dramatically in the next few years, but the scale of each of the businesses will go up, he said.

Many of its services will come from low-cost locations like India where talent is easily available, Champy said. Of the about 42,000 staff currently in Dell Services, about 14,000 are in India. The company also has other offshore centers in the Philippines, Romania and Mexico.

"We see India both as an undeveloped market for us from the services side and also as a platform to support our business growth in Asia and other regions," Champy said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags DellindiaDell Services Consulting Practice

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?