GoldMine Business Contact Manager 5.7 software

While many PC users employ some sort of contact manager to store basic information such as postal and e-mail addresses and phone numbers, actually synchronising that data across an organisation often requires something more substantial. While GoldMine is not necessarily the right solution for large-scale CRM (customer relationship management), it is far more than a PIM (personal information manager) found on most desktops. It is suitable for small- and medium-sized businesses that need to share important information.

GoldMine works by integrating with Outlook to share information across an organisation, so that members of a team have the same contact database, for example, or can track frequently used letters. GoldMine also includes other features for automating the production of marketing or other literature, like notices to remind clients of expiring contracts, as well as tools to analyse such things as sales quotas or calls made.

The latest version of GoldMine has been designed with a new look and feel, essentially incorporating Outlook-style buttons and toolbars that can be customised by the user. Some features, such as synchronisation and installation, have been simplified, while new templates have been included for users working in areas such as insurance, financial services or mortgage lending. It has been redesigned to make it XP-compliant.

Once installed, the interface will be familiar to any Outlook user; for those who do not use this as their default e-mail package, GoldMine is easy to get to grips with and offers quick access to all the buttons and settings that you will require. That said, for the kind of organisation that this product is aimed at, some sort of training would be in order to get the best out of it.

Outlook users will also benefit from the fact that GoldMine can import personal details into its own database, creating contact records that form the core of the program. These contact records can be very detailed, including tabs for additional information such as prospects as well as the more usual address and contact details. It is also easy to add appointments that can be shared across a team.

FrontRange makes a great deal of sharing information and, if you are contemplating spending money on a contact manager to supplement Outlook, this becomes crucial to the success of a product like this. As such, GoldMine includes straightforward synchronisation tools: this is at its simplest when working across a network, but the wizard also enables remote users to gain access to data -- though that does come at a cost (nearly equivalent to a full licence).

Equally important for mobile users, you can use the program to copy data between a PDA running Palm OS or variants of Windows CE.

The value of such a program is not simply to store mundane details that could be handled by any flatfile database: GoldMine enables you to share all levels of detail, from meetings and telephone conversations to sales progress and frequently used documents. What's more, information can then be pulled out for analysis to predict future successes.

We had a few issues with GoldMine, largely based around its price: although volume discounts are available, this could quickly become expensive for a medium-sized organisation, and remote licences are pricey. That aside, if CRM software is crucial to your business the program will repay itself many times over with everyday use. It is a sophisticated package that is relatively easy to use even out of the box -- though you must be prepared to train your staff if you wish to make best use of the program.

GoldMine Business Contact Manager 5.7

Synchronising contact data across an organisation is performed well by GoldMine, which integrates with Microsoft's Outlook.

Price: $495 Single licence.

Phone: (02) 8080 3300.

URL: www.frontrange.com.au.

Join the newsletter!

Or
Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jason Whittaker

PC World
Show Comments

Essentials

James Cook University - Master of Data Science Online Course

Learn more >

Mobile

Victorinox Werks Professional Executive 17 Laptop Case

Learn more >

Exec

Budget

Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?