Find drivers for your hard drive

Missing hard-drive drivers

QUESTION: I backed up my Windows XP PC to a portable hard drive. This drive appears in Device Manager and Disk Management, but not in My Computer. My Creative sound system failed at the same time. The Hardware Wizard was unable to locate new drivers for the hard drive, USB ports or sound entries in Device Manager. Ken Robinson

HELPROOM ANSWER: Start by updating the Bios and motherboard drivers, a process that can often fix bugs and even add extra features. The motherboard manufacturer's website will offer any new versions.

It's possible that Windows is trying to allocate a drive letter that's already in use to your external drive. Plug in the drive, then click Start, Run and enter compmgmt.msc. Click Disk Management, then right-click the USB drive and choose 'Change Drive Letter and Paths'. Click Change, then click on the 'Assign the following drive letter' drop-down menu. Choose a drive letter you're sure is not in use. Click Ok, Yes, then reboot the PC.

If you're still experiencing problems, your USB ports may be malfunctioning or not getting enough power.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Chris Byers

PC Advisor
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?