New York senator asks Jobs for iPhone 4 answers

Senator Schumer asks Apple's CEO to explain the cause of the reception problem and offer a free fix

Complaints and theories about the iPhone 4 reception problems are coming from what seems like every pundit and consumer in the country, and now a senator is getting in on the action.

Techworld Australia feature: Nokia N9 vs. iPhone 4

On Thursday, New York Senator Charles Schumer, a Democrat, sent a letter to Apple CEO Steve Jobs asking him to offer iPhone 4 customers a clearly written explanation of the problem and make a commitment to fix it at no charge to users.

Shortly after the iPhone 4 launched, some users began complaining of poor reception, particularly when holding the phone in a certain manner.

"I am concerned that the nearly two million purchasers of the iPhone 4 may not have complete information about the quality of the product they have purchased," Schumer wrote. "The burden for consumers caused by this glitch, combined with the confusion over its cause and how it will be fixed, has the potential to undermine the many benefits of this innovative device."

The solutions Apple has offered so far, including advising that users hold the device in a certain way or buy a cover for it, "seem to be insufficient," he wrote.

A spokesman for Schumer did not immediately return a request for comment about whether the senator uses the iPhone 4 or if he's received many complaints from constituents about it.

In the letter, Schumer also cited the discrepancy between Apple's explanation that the problem was a software issue and a Consumer Reports study that concluded the issue is based in a hardware flaw.

Apple has scheduled a press conference for Friday without disclosing the subject. Analysts are speculating that the company may reveal more information about the antenna issue and potentially offer users a fix, such as giving away a case for the phone that resolves the problem.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesAppleiPhonePhonessteve jobsconsumer electronicsapple iphoneiphone 4

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?