Dell seeks services boost with new security offerings

Dell is introducing a security services portfolio for midsized businesses

Dell on Wednesday beefed up its security offerings with new hardware and services, which could help the company to strike more long-term service engagements with customers.

The security offerings are part of a new product portfolio targeted at medium-sized businesses, Dell said. The portfolio brings together security management, deployment and vulnerability assessment tools to protect data and IT infrastructures.

The portfolio includes managed security services through a partnership with SecureWorks. SecureWorks provides a hardware- and software-based security information management platform that collects data and events from devices and uses that information to identify threats. SecureWorks will provide the hardware, which will work with industry-standard servers, clients and networking gear.

Dell has primary done short-term service engagements in the past, and with the security services it aims to stay in touch with customers beyond just the hardware sale, said Paulette Altmaier, vice president for small- and medium-business solutions at Dell.

"In the past Dell has tended to be ... hardware-centric and sell the box and the services close to the box," Altmaier said. "Our focus is not just hardware, but software and services."

Dell says it needs to be in constant touch with customers to assess their security and resolve related problems. Its involvement has to increase particularly because medium-sized businesses may not have the expertise and resources of larger companies to tackle internal and external security threats.

"Most security threats were the domain of hackers. Now it's organized crime and industrial espionage. It's a whole different ballgame," Altmaier said. "The security services market is growing and now is the time for Dell to come in, given our strategic focus."

The company could be looking at long-term engagements -- in some cases close to five years -- with customers. But customers will have a choice to select offerings and manage products on their own.

The security portfolio will also include Dell-branded hardware and services to secure hardware and prevent intrusions. The J-SRX network security appliances will provide firewall, intrusion prevention, antispam and antivirus technologies to secure networks. The appliances were already being offered to larger customers, but are now being extended to medium businesses with up to 10,000 employees. The appliances are being provided through a partnership with Juniper, announced in October last year, to bring network-level security to medium businesses.

Dell's client security services through its Kace acquisition in February are also part of the portfolio. The company will offer the Kace K1000 management appliance, which helps secure client devices through services like patching.

The new security software portfolio comes after Dell last week said it had sent replacement motherboards for PowerEdge servers with the W32.Spybot worm in flash storage. The spyware was accidentally introduced during the manufacturing process of the motherboards.

Dell owns up to the problem, Altmaier said, adding that such incidents point to the growing need of secure hardware and software to tackle internal and external threats.

"We have changed the testing process to make sure that we test for unauthorized software on [hardware]. There are so many evolving threats that you need layered security," Altmaier said.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Dellservices

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?