Telstra ups customer service offerings

Telco offers faster shaped speeds, transferrable email addresses and free customer service calls

Telstra today delivered a handful of fixes and updates to its BigPond broadband services to include faster shaped speeds, transferrable email addresses, free customer service calls and up to 15 free mailboxes.

“BigPond customers told us they didn’t want to pay for additional BigPond email addresses, which is why we’re now making them free of charge,” said Jenny Young, Telstra Consumer executive director, of BigPond customer feedback in a statement. The picture above is of a Telstra central operations centre.

Customers can transfer their email addresses “if they changed BigPond products (eg cable, ADSL or wireless broadband services)”, and returning Telstra consumers can reactivate their old email addresses. Additional service augmentations include the fact that calls made to Telstra customer service and enquiry numbers are now free of charge.

Also, a “case-managed movers program” — a dedicated customer service team — has been set up to help customers manage their communications transition when they move house. No additional costs are associated with the moving home services, although moving certain products do have existing fees.

Pre-booked weekend apppointments have been opened up for metropolitan and selected regional consumer and small business customers. The weekend call-outs accrue no additional cost and are the same as weekday service call-outs, with cost depending on the product or service performed.

“Local customer service experts”, are representatives that roam regional communities to discuss consumer issues on a face to face level. “These are on the ground experts in regional locations who can assist customers in-store and on the road,” said a Telstra spokesperson. The representative services are free.

Conusmers who exceed their monthly data allocation on BigPond Elite and Ultimate plans will be shaped up to 256kbps — “four times faster than before,” Telstra’s Young stated.

Join the PC World newsletter!

Error: Please check your email address.

Tags broadbandbigpondTelstra

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jenna Pitcher

Good Gear Guide
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?