ACCC challenges Optus broadband promotions

Optus and the ACCC will attend a hearing in court on 16 September

SingTel Optus has been called to the principal's office by the Australian Competition and Consumer Commission again after alleged breaches of the Trade Practices Act for misinformation in its 'Think Bigger' and 'Supersonic' broadband plan promotional campaigns.

"The ACCC alleges that Optus engaged in misleading or deceptive conduct and made false representations in relation to the advertising of certain broadband plans as part of its 'Think Bigger' and 'Supersonic' promotional campaigns," the ACCC said in a statement today.

Optus responded to the legal proceedings this afternoon in its own statement. "Optus acknowledges the claims made by the ACCC and looks forward to working with the ACCC to resolve any concerns they may have," said an Optus spokesperson. "Optus goes to great lengths to offer the best products and services to our customers and to explain the value of those offers clearly.

The regulator is concerned with Optus' failure to "sufficiently or clearly disclose" that consumers who sign up with either of the plans, will be shaped to 64kbps if their monthly data allowance is exceeded. And in some cases, the regulator said, it did not disclose this fact at all.

Optus and the ACCC will attend a hearing in court on 16 September. The case had been filed with the "Federal Court's Fast Track" list, a which is reserved for matters such as intellectual property and general commercial matters. The hearing will take place before Justice Perram.

The matter represents the second time in the last four months that Optus has found itself in hot water with the regulator after the ACCC went after Optus in early June. The commission was unhappy with the use of "unlimited" in broadband and telephone advertisement campaigns, and had stated the term was "misleading because the offers are subject to a number of limitations and restrictions".

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags broadbandoptusAustralian Competition and Consumer Commission (ACCC)

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jenna Pitcher

Good Gear Guide
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?