JPMorgan Chase's online banking site crashes

Bank blames 'technical issues' for ongoing Chase.com outage that may now be 18-hours-old

JPMorgan Chase is blaming "technical issues" for an outage to its online banking site that may well be one of the longest outages by a major provider in recent memory.

The bank, which has $2 trillion in assets, posted a message on its Chase.com portal asking customers to "log on later."

The bank said its online services were lost sometime "overnight" last night, and would not predict when they expect that the site will be restored.

ATMs, branches, and telephone call centers are not affected by the outage, though call center volume has increased, said Tom Kelly, a Chase spokesman.

The cause of the outage isn't clear, Kelly said. "It's a technical issue that we're dealing with."

Twitter postings about the outage have been fast and sometimes furious, and put various timeframes on the outage, some showing it may have started 18 hours or more hours ago.

Kelly couldn't pinpoint the outage start time but said he last used the site around 8 p.m. EDT.

"For a bank of Chase's size to be out this long is certainly unusual - this time of the day at least," said Emmett Higdon, an analyst at Forrester Research Com.

Higdon said that most such outages are caused conjunction with new rollouts or a new vendor being brought out, said Higdon.

Outages by major commercial operations aren't rare, but are usually limited to a few hours, he added.

Customer have been so sold on the idea on online functionality they are going to notice when you go down, said Higdon. If systems are "down for anything other than a short period of time would have a tremendous impact."

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags internetdisaster recoverytwittersoftwareapplicationsData Centere-commerceForrester ResearchBusiness Continuityhardware systemse-businessConfiguration / maintenanceJPMorgan Chase

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Patrick Thibodeau

Computerworld (US)
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?