PayPal recovers from widespread outage

Members couldn't log into their accounts nor conduct payment transactions

PayPal experienced an outage that at its peak affected most of its members for about an hour-and-a-half, but with aftershocks that lingered until midafternoon.

The technical problems, which prevented PayPal members from using the online payment service to conduct transactions, began at about 11 a.m. U.S. Eastern Time and were prematurely declared solved around 1 p.m., although issues lasted until about 3:30 p.m.

Hours-long outages and availability problems with online payment systems such as PayPal inevitably cost merchants money in lost sales, dissatisfied customers and tarnished brands.

In its blog postings about the issue, PayPal hasn't given a reason for the outage but said it plans eventually to provide details about what went wrong. "I'd like to apologize on behalf of the company to anyone who was affected," wrote a PayPal official identified only as Anuj.

PayPal, with more than 87 million active PayPal accounts -- and growing -- in 190 markets and 24 currencies worldwide, is increasingly important to the financial health of parent company eBay.

PayPal posted third-quarter revenue growth of 22 per cent from a year earlier, to US$838 million, while the eBay online marketplace increased its revenue by only three per cent.

Revenue for all of eBay increased just one per cent, eBay said last week. PayPal made up 37 per cent of eBay's overall revenue, up from 31 per cent in 2009's third quarter.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags internete-commercepaypal

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Juan Carlos Perez

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Bitdefender 2019

Bitdefender solutions stop attacks before they even begin! Get cybersecurity that 500 MILLION users already have and trust.

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?