In fact, the company as a whole is migrating to the year-old Unified Computing System – Cisco's bold entree into the world of computing -- as fast as possible. Plans call for 90 per cent of Cisco's total IT load to be serviced by UCS within 12 to 18 months.
The strategy - what Cisco calls "drinking its own champagne" instead of the industry's more commonly used "eating your own dog food" - is most evident in the new data center the company is just now completing in the Dallas/Fort Worth area (exact location masked for security) to complement a data center already in the area.
Texas DC2, as Cisco calls it, is ambitious in its reliance on UCS, but it is also forward leaning in that it will use a highly virtualized and highly resilient design, act as a private cloud, and boast many green features. Oh, and it's very cool.
But first, a little background.
John Manville, vice president of the IT Network and Data Services team, says the need for the new data center stemmed from a review of Cisco's internal infrastructure three years ago. Wondering if they were properly positioned for growth, he put together a cross-functional team to analyze where they were and where they needed to go.
The result: a 200-page document that spelled out a wide-ranging, long-term IT strategy that Manville says lays the groundwork for five to 10 years.
"It was taken up to the investment committee of Cisco's board because there was a request for a fairly substantial amount of investment in data centers to make sure we had sufficient capacity, resiliency, and could transform ourselves to make sure we could help Cisco grow and make our customers successful," Manville says. (Manville talks data center strategy, the migration to UCS, cloud TCO and describes a new IT org structure in this Q&A.)
The board gave the green light and Manville's team of 450 (Cisco all told has 3,100 people in IT) is now two and a half years into bringing the vision to reality.
"Part of the strategy was to build data centers or partner with companies that have data centers, and we bundled the investment decisions into phases," Manville says.
The company had just recently retrofitted an office building in the Dallas area –- what Cisco calls "Texas DC1" -- to create a data center with 28,000 square feet of raised floor in four data halls. The first phase of new investments called for complementing Texas DC1 with a sister data center in the area that would be configured in an active/active mode – both centers shouldering the processing load for critical applications -- as well as enhancements to a data center in California and the company's primary backup facility in North Carolina.
The second investment round, which the company is in the middle of, "involves building a data center and getting a partner site in Amsterdam so we can have an Active/Active capability there as well," Manville says.
A third round would involve investment in the Asia-Pacific region "if the business requirements and latency requirements require that we have something there," he says.
Excluding the latter, Cisco will end up with six Tier 3 data centers (meaning n+1 redundancy throughout), consisting of a metro pair in Texas, another pair in the Netherlands, and the sites in North Carolina and California. The company today has 51 data centers, but of that only seven are production centers while the rest are smaller development sites, says IT Team Leader James Cribari. So while there is some consolidation here, this overhaul is more about system consolidation using virtualization and migration to new platforms, in this case UCS.
Cisco today has more than 16,000 server operating system instances, dedicated and virtual, production and development. Of that, 6,000 are virtual and 3,000 of those VMs are already on UCS (Cisco has about 2,500 UCS blades deployed globally). The plan is to get 80 per cent of production operating system instances virtualized and have 90 per cent of the total IT workload serviced by UCS within 12 to 18 months, Manville says.
While job one is about capacity and resiliency, there is a significant TCO story, Manville says.
The cost of having a physical server inside a data center is about $3,600 per server per quarter, including operations costs, space, power, people, the SAN, and so forth, Manville says.
Adopting virtualization drives the average TCO down 37 per cent, he says. "We think once we implement UCS and the cloud technology we can get that down to around $1,600 on average per operating system instance per quarter. Where we are right now is somewhere in the middle because we're still moving into the new data center and still have a lot of legacy data centers that we haven't totally retrofitted with UCS or our cloud."
But he thinks they can achieve more: "If we get a little bit more aggressive about virtualization and squeezing applications down a more, we think we can get the TCO down to about $1,200 per operating system instance per quarter."
The current anchor site for the grand IT plan is the relatively new DC1 in the Dallas area.
The 5-megawatt facility is already outfitted with 1,400 UCS blades, 1,200 of which are in production, and 800 legacy HP blades. HP was, in fact, Cisco's primary computer supplier, although it also uses Sun equipment in development circles. The goal is get off the HP stuff as quickly as possible, Manville says. (Tit for tat, HP just announced it has eradicated Cisco WAN routers and switches from its six core data centers.) (Pic2: A UCS rack with 5 UCS blade chassis, each of which can accommodate up to eight multicore servers, and top of rack switches for connection to storage and network switches.)
While Cisco had initially thought it would need to keep its HP Superdomes for some time – essentially these are mini-mainframes – Manville says tests show a 32-core UCS is an adequate replacement. It also looks like Cisco can migrate off the Sun platforms as well.
Of Cisco's 1,350 production applications, 30 per cent to 40 per cent have been migrated to DC1 and eventually will be migrated to DC2 as well. DC2 will be the crown jewel of the new global strategy, a purpose-built data center that will be UCS from the ground up and showcase Cisco's vision and data center muscle. It will also work hand-in-hand with DC1 to support critical applications.
Cisco broke ground on DC2 in October 2009, a 160,000-square foot building with 27,000 square feet of "raised floor" in two data halls. Actually the data center doesn't have raised floors because of an air-side economizer cooling design (more on that later) that preempts the need, but many insiders still refer to the data halls using the old lingo. Another twist: the UPS room in this 10 megawatt facility doesn't have any batteries; it uses flywheels instead.
IT Team Leader Cribari, who has built data centers for Perot Systems and others, says it normally takes 18 to 20 months to build a Tier 3 data center, while the plan here is to turn the keys over to the implementation folks in early December and bring the center online in March or April.
"This is very aggressive," agrees Tony Fazackarley, the Cisco IT project manager overseeing the build.
While the outside of the center is innocuous enough – it looks like a two-story office building – more observant passersby might recognize some tell tales that hint at the valuable contents. Besides the general lack of windows, the building is surrounded by an earthen berm designed to shroud the facility, deflect explosions and help tornados hop the building (which is hardened to withstand winds up to 175 mph). And if they know anything about security, they might recognize the fence as a K8 system that can stop a 15,000 pound truck going 40 mph in one meter. (Pic 3: K8 fence system backed by a hydraulic road block.)
Another thing that stands out from outside: the gigantic power towers next door, one of the main high voltage lines spanning Texas, Fazackarley says. Those lines service a local substation that delivers a 10 megawatt underground feed to the data center, but Cisco also has a second 10 megawatt feed coming in above ground from a separate substation. The lines are configured in an A/B split, with each line supplying 5 megawatts of power but capable of delivering the full 10 megawatts if needed. (Pic 4. Ample supply of power.)
Network connections to the facility are also redundant. There are two 1Gbps ISP circuits delivered over diversely routed, vendor-managed DWDM access rings, both of which are scheduled to be upgraded to 10Gbps. And there are two 10Gbps connections on DWDM links to the North Carolina and California data centers, with local access provided by the company's own DWDM access ring. As a backup, Cisco has two OC-48 circuits to those same remote locations, both of which are scheduled to be upgraded to 10Gbps in March.
The lobby of Texas DC2 looks ordinary, although the receptionist is behind a bulletproof glass wall and Fazackarley says the rest of the drywall is backed by steel plate.
Once inside you'll find space devoted to the usual mix of computing and networking, power and cooling, but there's innovation in each sector.
Take the UPS rooms. There are two, and each houses four immense assemblies of flywheels, generators and diesel engines, which together can generate 15 megawatts of power.
The flywheels are spun at all times by electric motors and you have to wear earplugs in the rooms because the sound is deafening, even when the diesel engines are at rest.
In the event of a power hiccup, the flywheels spinning the generators keep delivering power for 10 to 15 seconds while the diesel engines are started (each diesel has four car-like batteries for starting, but if the batteries are dead the flywheels can be used to turn over the diesels). Once spun up, clutches are used to connect the diesels to the generators. (Pic 5: The silver tube contains the electric motor that drives the flywheel, the flywheel itself and the generator, and the diesel engine is in blue.)
All the generators are started at once and then dropped out sequentially until the supply matches the load required at the moment, Fazackarley says. But the transfer is fast because the whole data center is powered by AC current and, because there are no batteries, there is no need to step the current up and down and resynch it as is required when DC battery power is used.
The facility has 96,000 gallons of diesel on premise that can power the generators for 96 hours at full load. If more is needed, there is a remote refueling station and Cisco has service-level agreements with suppliers that dictate how fast the facility has to be resupplied in the event of an emergency.