UK retailer pulls Toshiba Folio 100 tablet from stores

Toshiba's Folio 100 pulled because of high return rates

Toshiba's Folio 100.

Toshiba's Folio 100.

U.K.-based consumer electronics vendor Dixon's Retail on Monday confirmed that is has pulled Toshiba's Folio 100 tablet from store shelves because of high return rates.

The Folio tablet, which started shipping to consumers earlier this month, has been pulled from the shelves of retail stores owned by Dixon's such as PC World. The tablet has also been pulled from PC World's retail website.

"We have taken the Toshiba Folio off sale temporarily as we have had a high level of returns and we do not want to give our customers a bad experience of what is actually a very good product," wrote Simon Branney, a Dixon's spokesman, in an e-mail.

"We are working with Toshiba to identify what the issue is and hope to have a resolution very soon," Branney wrote.

When contacted, Toshiba Europe could not elaborate on the issue resulting in heavy return rates.

"Toshiba is aware of reports regarding customer returns of Folio 100 in the U.K. We are currently working with Dixon's Retail to evaluate the situation," said Gianluca Dianese, head of strategic marketing for the Europe and Middle East region at Toshiba Europe, in an e-mail.

Toshiba started shipping the Folio 100 tablet in Europe earlier this month. The Folio includes a 10.1-inch screen, and runs Google's Android 2.2 OS. It is powered by Nvidia's Tegra chip, which includes a dual-core Arm processor and a graphics core capable of playing 1080p high-definition video. Depending on the features, Toshiba said the device is priced between €399 and €529 (US$546 and $723).

This is a big setback for Toshiba, which is pushing the Folio 100 as an iPad competitor as it tries to grab share in the fast-growing tablet market. Research firm Gartner has projected tablet shipments to reach 58.4 million in 2011.

The Folio 100 tablet will not ship to the U.S., a spokesman for Toshiba America said in an e-mail on Monday. The company is planning different form factors for the U.S. market, the spokesman said, without providing further details.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags hardware systemstablet PCstoshibalaptops

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Agam Shah

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?