Tech support company iYogi plans to support Android phones

The company plans to use a new $US30 million venture funding for this purpose

Consumer PC tech support company iYogi is planning to extend its services to users of mobile phones, with an initial focus on devices running the Android operating system.

The Indian company, which currently services PC users running the Windows environment and related consumer devices, is also planning to offer support around other devices, including desktop and mobile products from Apple, mobile phones running the Symbian operating system, and BlackBerry devices from Research In Motion, said Uday Challu, co-founder and CEO of iYogi.

The rapid improvements in mobile phones and tablets running the Android operating system will mean that the replacement cycle for these devices will be very fast, thus creating opportunities for support in areas such as configuration and migration of data between devices, Challu said. iYogi will also offer security services such as tracking and locking down lost phones and erasing data from them, he added.

iYogi said on Monday that it had closed $US30 million in a new round of financing to aid its diversification into the new markets.

The company currently has 350,000 subscribers, in addition to some customers who approach iYogi for incident-based support. A number of its subscribers already have both Windows and Apple computers in their homes, so the company will first focus on selling its Apple services to these customers, Challu said.

The company also plans to tie up with vendors of mobile phones and other devices to package iYogi services with their products. It already has similar deals with vendors such as McAfee, Challu said. With these deals, the company gets access to customers to whom it can sell its long-term services packages.

It is currently in negotiations, for example, for a support deal with an unnamed router company. iYogi uses its own brand in these service deals, Challu said.

iYogi delivers most of the services from India, and has plans to set up by March next year a facility in the Philippines. The new facility will help the company disperse its risk by not depending entirely on India for delivery of services. The Philippines also has a base of people experienced in tech support service, Challu said. India will however continue to be the main service location, he added.

For break-fix support, the company has staff in the U.S.. Less than two per cent of support tickets, however, involve break-fix, as consumers prefer to buy a new device rather than pay the costs of buying components for a faulty device and getting it fixed, Challu said.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags business issuesofficeinvestmentsPhoneshardware systemsconsumer electronicsdesktop pcsresearch in motioniYogiMobile handsetsHomeApple Computer

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?