LANdesk upgrades service management software

New version of Service Desk takes 'user-centric' approach

LANDesk Software has launched the latest version of its service management software, claiming that the product represented a "new generation" for help desk software. The company said that Service Desk 7.4 would take a user-centric approach to service provisioning and support.

New additions to the product include LANDesk Self Service, which allows users to log their own incidents and the addition of a Service Catalogue that offers what the company's calls a storefront of services that are available. The latest version also includes a beefed-up Web Desk that lets IT staff access users' computers from remote locations via a web browser. In addition to these, Service Desk 7.4 also provides a Theme Designer that enables configuration of the user interface by applying a supplied theme or the customer's own brand.

Also included with the new product is a broad range of integration tools, including Web APIs and connectors that allow customers to embed web applications and data, and to integrate other business systems, without needing any coding skills.

Steve Daly, president and CEO of LANDesk Software said that the product offered "more out-of-the box capability than alternatives that require a piecemeal and costly approach to achieve this level of functionality and automation. It goes well beyond traditional ticketing and incident management, allowing IT departments to deliver real business value."

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