RightNow acquires natural language search company

The Web CRM vendor RightNow is acquiring Q-go for $34 million

CRM vendor RightNow has agreed to buy Q-go.com, a vendor of natural language-based search software, for $US34 million in cash, the companies announced Tuesday.

RightNow plans to add the search capabilities to its CX Web CRM (customer relationship management) software package, the company said.

The natural language capability will help website visitors find material they are looking for more easily, RightNow asserted. Natural language aims to intuit a user's intent through additional clues provided by typing the search query in as a full sentence.

Q-go's software also includes a number of other natural language processing-based features as well. The Virtual Assistant can hold a conversation with a website visitor. A Web Form Assistant can aid in filling out Web forms, using previously captured information. Another feature, Contextual Online, adds other possibly relevant information to the Web page being requested by the visitor.

RightNow expects Q-go to bring it an additional $8 million in revenue per year, and to lift its fourth-quarter revenue to $51 million, the company said.

Q-go is headquartered in Amsterdam and runs subsidiary operations in Germany, Spain and the United States. It has approximately 60 clients and 70 employees.

RightNow's CRM software is used by iRobot, Electronic Arts, Overstock.com, My Space, Travelocity and other Web-centered entities.

Joab Jackson covers enterprise software and general technology breaking news for The IDG News Service. Follow Joab on Twitter at @Joab_Jackson. Joab's e-mail address is Joab_Jackson@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags business issuessoftwareapplicationsCustomer Relationship ManagementRightNowMergers / acquisitions

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Joab Jackson

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Aysha Strobbe

Microsoft Office 365/HP Spectre x360

Microsoft Office continues to make a student’s life that little bit easier by offering reliable, easy to use, time-saving functionality, while continuing to develop new features that further enhance what is already a formidable collection of applications

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?