India's outsourcing revenue buoyant, says Nasscom

The country’s IT services and BPO exports are estimated to be US$59 billion in this fiscal year

India’s outsourcing industry has witnessed a rebound in growth, according to the National Association of Software and Service Companies (Nasscom), a trade body.

The country’s exports from IT and BPO (business process outsourcing) services will grow by 18.7 percent to US$59 billion in the current fiscal year ending March 31, Nasscom said on Wednesday.

The revenue figure includes exports by Indian outsourcers, as well as by Indian subsidiaries of multinational companies who use their Indian operations to service their own and their clients’ requirements. The U.S. and Europe accounts for most of these exports.

A return of discretionary spending by customers, and new business models that encouraged first time buyers were some of the key drivers for the performance of the industry in the current fiscal year, Nasscom said.

Nasscom however expects exports growth to slow down to between 16 to 18 percent in the Indian fiscal year to March 31, 2012.

Indian outsourcers benefited in the current fiscal year from pent-up demand, arising from expenditure that was postponed during the recession, said Jimit Arora, research director at Everest Group. The growth rates may fall a little in the coming months as the industry gets back to normal growth without the benefit of pent-up demand, he added.

Growth in exports in the next fiscal year is likely to be 16 percent, Arora said.

Top Indian outsourcers like Tata Consultancy Services and Infosys Technologies reported strong growth in revenue for the quarter ended Dec. 31, indicating that the industry is on the rebound.

The domestic market for outsourced services also is likely to grow by 16 percent in the current fiscal year to 787 billion Indian rupees ($17 billion), Nasscom said.

India will add 240,000 staff in IT services and BPO by March 31, taking the total employment in the sector to 2.54 million.

The surge in demand for offshore outsourcing is however pushing up costs in India, as Indian outsourcers and Indian operations of multinational service companies like IBM and Accenture vie for staff. Staff costs, and attrition rates are on the increase, analysts said.

The indications are that hiring in the next fiscal year will continue at the same momentum, Arora said. Some companies may try to contain costs by hiring from the campus, he said. Large companies are also now equipped to train campus recruits, and get them on the job quickly, he added.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

Join the PC World newsletter!

Error: Please check your email address.

Tags EverestoffshoringservicesoutsourcingNASSCOM

Our Back to Business guide highlights the best products for you to boost your productivity at home, on the road, at the office, or in the classroom.

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John Ribeiro

IDG News Service
Show Comments

Most Popular Reviews

Latest News Articles

Resources

PCW Evaluation Team

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Aysha Strobbe

Windows 10 / HP Spectre x360

Ultimately, I think the Windows 10 environment is excellent for me as it caters for so many different uses. The inclusion of the Xbox app is also great for when you need some downtime too!

Mark Escubio

Windows 10 / Lenovo Yoga 910

For me, the Xbox Play Anywhere is a great new feature as it allows you to play your current Xbox games with higher resolutions and better graphics without forking out extra cash for another copy. Although available titles are still scarce, but I’m sure it will grow in time.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?