LogMeIn shows Android remote control app

First support app for admins, claims maker

LogMeIn has added Android support to the latest version of its Rescue remote control software, the latest sign that developers are trying hard to make the platform a more rounded prospect for the business sector.

At its most basic level, support admins can connect a support console direct to devices that have the LogMeIn app installed, which gives them an overview of the system state, installed apps, and the resources being used by different processes.

What is brand new is the ability to completely control the device in order to fix any problems detected, including the ability for the admin to see the effect of these actions using 'tearaway' screens. LogMeIn claims that Rescue is the first product that can do this for Android devices.

Session access to the device is initiated by the engineer generating as one-time PIN code, which is transferred to the user via phone or using a built-in instant messaging screen.

Rescue for Android is aimed at mobile operators but can also be used by businesses to cope with the increased support demands of tablets as well as smartphones. The company's Ignition app for remotely controlling desktop computers has already been demonstrated with Google's forthcoming Honeycomb tablet OS, so the likelihood is that Rescue will support this iteration of Android in time.

"The growth of Android and other smartphones has new implications for IT support of consumer devices in the workplace as the edge of the network is further extended," said Thomas Vetterani of CompuCom, an IT outsourcing company that uses LogMeIn Rescue to support its clients.

Rescue already supports rival smartphone platforms, including the iPhone, BlackBerry, Symbian and Windows Mobile, but Android will be the key segment.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Mobile &amptelecommunicationGooglewirelesssoftwarelogmeinmobileSME

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

John E Dunn

Techworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?