India's MindTree offers remote IT management tools

The company aims to differentiate its services by offering customers the management platform

MindTree, a mid-size Indian outsourcer, has developed its own remote IT infrastructure management service delivery platform, MWatch, in a bid to differentiate its remote management services from those of its larger competitors.

Customers will only be paying for services delivered by MindTree, and not for the MWatch framework itself, said Ram C. Mohan, senior vice president and head of the infrastructure management and technical support practice at MindTree.

MWatch is compliant with Information Technology Infrastructure Library (ITIL) version 3, he said. ITIL is a set of best practices, concepts and techniques for addressing the effective management of IT infrastructure, service delivery and support.

The MWatch offering will be particularly of interest to customers that have not invested heavily in IT infrastructure management tools, or have point tools rather than an integrated platform, Mohan said. MWatch is compatible with third-party tools, he added.

The platform was developed by MindTree with the help of technology that it got from its acquisition last year of 7Strata, a remote infrastructure management services company in Chennai in south India.

Medium-size outsourcers will continue to play an important role in the IT services market, but they have to specialize by, for example, creating reusable intellectual property relevant to the customer, said Siddharth Pai, a partner at TPI, a sourcing data and advisory firm.

The MWatch platform is part of MindTree's strategy to get into value-added and specialized services for its customers, Mohan said. "We can now tell customers that we not only do remote management, but we also provide our own platform," he added.

MWatch has already been deployed at five customer sites so far, with the formal launch of the platform scheduled for April, Mohan said.

MindTree said on Wednesday that it bagged two infrastructure management services contracts that will bring revenue to the company of US$70 million over five years. One of the customers will be deploying MWatch.

Remote infrastructure management, which is expected to account for about 8 percent of revenue for MindTree in the fiscal year ended March 31, is a new but fast growing business for the company, Mohan said.

MWatch monitors the various components in the IT infrastructure of an enterprise, including networks, servers, and applications. It integrates with ITIL-compliant process workflows, such as service desk, incident, and problem management.

The platform will be hosted at a third-party datacenter, and is offered as a multi-tenanted platform to multiple customers, Mohan said. The database will however be separated for individual customers, so that there is no contamination of data, he added.

The datacenters may be located close to customers who have to meet with local regulations on movement of data outside their countries, he added.

John Ribeiro covers outsourcing and general technology breaking news from India for The IDG News Service. Follow John on Twitter at @Johnribeiro. John's e-mail address is john_ribeiro@idg.com

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John Ribeiro

IDG News Service
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