After 3 days, Google Gmail still not fixed for everyone

Some users still without Gmail after software update disrupts service

Three days after Google's Gmail first suffered an outage, some users still don't have their service back.

Gmail, a cloud -based e-mail service, had an outage that started Sunday and affected about 40,000 users, according to Google. On Monday, a Google spokesman said the service would be back up for all users by Monday night.

So far, that's not the case.

On the company's Apps Status Dashboard, Google reported at 12:51 p.m. EST today that engineers are still working on the issue and service has been restored for "some users."

"We are making good progress in restoring accounts and expect the majority of affected accounts to be reinstated today," the company wrote. "Thanks for your patience."

Dan Olds, an analyst with The Gabriel Consulting Group, said restoring service is a big job, but an outage that lasts this long could push some users, especially enterprise users, to stop using the service.

"Google has a huge amount of backup data to sift through in order to find the right accounts to restore," Olds said. "They will also have to figure out just how up-to-date their backups are. And, of course, there is still the possibility of some data loss, even if it's just from the most recent few hours before the outage."

On Tuesday, Google reported that users' e-mails and contacts have not been lost and the company will be able to restore them to users' accounts.

"This is a great example of what I see as the downside to relying on the cloud for IT functions," Olds said. "For many people, e-mail is a mission-critical service and their cluttered in-boxes and sent-mail folders are often their most important database. For this to be down for a few days will make life difficult for a good many of these people, while an actual loss of this data would be a disaster."

The outage was first noted on the Apps Status Dashboard at 10:40 p.m. EST Sunday.

While many users complained that they were missing key parts of their Gmail service, including e-mail, chats, contacts, folders and settings, some reported that their accounts seemed to have been reset and appeared to be brand new.

Google announced Monday night that the Gmail outage was caused by a bug in a storage software update.

Sharon Gaudin covers the Internet and Web 2.0, emerging technologies, and desktop and laptop chips for Computerworld. Follow Sharon on Twitter at @sgaudin or subscribe to Sharon's RSS feed. Her e-mail address is sgaudin@computerworld.com.

Read more about cloud computing in Computerworld's Cloud Computing Topic Center.

Join the PC World newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags disaster recoveryapplicationsGooglesoftwareBusiness Continuitycollaborationcloud computinginternet

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Sharon Gaudin

Computerworld (US)
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?