Motorola investigates Atrix voice problems

Users report that people they talk to say their voices sound muffled

Motorola is investigating voice quality issues that some users of the Atrix -- the phone notable for its ability to dock with a laptop-like device -- are reporting.

"We've been looking into this for some time," Mark, a Motorola employee and forum manager, wrote on a thread of complaints about the problem.

Users are reporting that people they talk to say their voices sound muted. "Everyone tells me that my voice sounds muffled or muted to the point that I have to speak very loud for them to understand me," one user going by the name "rhendrix" wrote in the forum.

Mark asked forum visitors to answer a string of questions about the problem such as whether they use a case, if they might be obstructing one of the microphones when holding the phone, what noise suppression setting they use and the network signal strength when the problem occurs.

A couple of people reported receiving an e-mail from Motorola with details about the source of the problem, and one of them shared the mail on the forum. However, a forum manager removed the posting. "This is an unprecedented action for us, but these are special circumstances. Information was posted here that has not been confirmed and should not have been shared," Matt, the forum moderator, wrote.

A forum user said that the removed e-mail pointed to hardware flaws. "He says it is a hardware problem," someone going by the name "hotcoffee" wrote, referring to the removed message. That person also implied that Motorola had promised a resolution by May. "I can wait for the fix to provide the final fix in May," "hotcoffee" wrote.

Motorola did not immediately reply to a request for comment.

The company unveiled the Atrix in January. It's an Android phone that can be docked in a device with a keyboard and monitor for more comfortable typing and viewing. It resembles a laptop but doesn't have a CPU. The Atrix can also be attached to a multimedia dock that connects the phone to an HD monitor.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is

Join the newsletter!


Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags smartphonesMotorolaAndroidPhonesconsumer electronics

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments

Father’s Day Gift Guide

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Luke Hill


I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?