Dell Australia customer email addresses accessed in Epsilon breach

Australian Dell customers advised that email addresses and names may have been accessed

An email sent out to Dell Australia customers is advising them that their emails may have been accessed by a third party after a security breach at Epsilon, a large US-based email marketing service provider. The Epsilon security breach occurred on March 30, with the email addresses of customers of around 50 companies accessed by an unauthorised user or users. It is not known whether Dell users in other regions are affected, but Dell Australia joins companies like Visa, Disney, Best Buy, Citigroup and several international banks in having its customer email databases compromised.

Read more about the Epsilon email data breach.

A statement from Epsilon confirms the breach: "On March 30th, an incident was detected where a subset of Epsilon clients' customer data were exposed by an unauthorised entry into Epsilon's email system," Epsilon said. "The information that was obtained was limited to email addresses and/or customer names only." According to its Web site, Epsilon has over 2500 customers worldwide and sends over 40 billion emails annually on behalf of its clients.

Dell Australia's email informs customers that a limited amount of their personal details may have been accessed in the intrusion: "Dell's global email service provider, Epsilon, recently informed us that their email system was exposed to unauthorised entry. As a result, your email address, and your first name and last name may have been accessed by an unauthorised party.

"Whilst no credit card, banking or other personally identifiable information was involved, we felt it was important to let you know that your email address may have been accessed.

"We sincerely regret that this incident has taken place and we will continue to work with Epsilon to ensure that all appropriate measures are taken to protect your personal information."

The theft of these email addresses could mean an influx of spam or targeted 'phishing' emails — malicious messages prompting users to share sensitive or valuable information by posing as a legitimate business or service — to current and previous customers of Dell. A thread on Australian Internet forum Whirlpool shows several users claiming receipt of the email.

Only email addresses and customer names were accessed in the breach. Dell Australia has contacted the Australian Communications and Media Authority and the Australian Privacy Commissioner to inform them of the situation, and is working with Epsilon to "ensure that all appropriate measures are taken".

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Dell

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.
Campbell Simpson

Campbell Simpson

PC World
Show Comments

Cool Tech

Bang and Olufsen Beosound Stage - Dolby Atmos Soundbar

Learn more >

Toys for Boys

Sony WF-1000XM3 Wireless Noise Cancelling Headphones

Learn more >

Nakamichi Delta 100 3-Way Hi Fi Speaker System

Learn more >

ASUS ROG, ACRONYM partner for Special Edition Zephyrus G14

Learn more >

Family Friendly

Mario Kart Live: Home Circuit for Nintendo Switch

Learn more >

Philips Sonicare Diamond Clean 9000 Toothbrush

Learn more >

Stocking Stuffer

SunnyBunny Snowflakes 20 LED Solar Powered Fairy String

Learn more >

Teac 7 inch Swivel Screen Portable DVD Player

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Tom Pope

Dynabook Portégé X30L-G

Ultimately this laptop has achieved everything I would hope for in a laptop for work, while fitting that into a form factor and weight that is remarkable.

Tom Sellers

MSI P65

This smart laptop was enjoyable to use and great to work on – creating content was super simple.

Lolita Wang

MSI GT76

It really doesn’t get more “gaming laptop” than this.

Jack Jeffries

MSI GS75

As the Maserati or BMW of laptops, it would fit perfectly in the hands of a professional needing firepower under the hood, sophistication and class on the surface, and gaming prowess (sports mode if you will) in between.

Taylor Carr

MSI PS63

The MSI PS63 is an amazing laptop and I would definitely consider buying one in the future.

Christopher Low

Brother RJ-4230B

This small mobile printer is exactly what I need for invoicing and other jobs such as sending fellow tradesman details or step-by-step instructions that I can easily print off from my phone or the Web.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?