Users report BlackBerry PlayBooks failing to restart

The sudden death syndrome's cause and fix are so far unknown

Some BlackBerry PlayBook tablets that Research in Motion released last Tuesday are suddenly failing to restart. Some even simply stop working while in use and do not restart. InfoWorld.com experienced this issue with its own review unit after three days of use, and about a dozen users have reported the identical problem on RIM's BlackBerry.com support site.

The initial reports began on the evening of April 20, one day after the PlayBook was released, though most users reported the problem after a few days of use. For units experiencing this "sudden death syndrome," the PlayBook's indicator light double-blinks when turned on but the screen remains black.

[ Learn how to manage iPhones, Androids, BlackBerrys, and other smartphones in InfoWorld's 20-page Mobile Management Deep Dive PDF special report. | Keep up on key mobile developments and insights via Twitter and with the Mobile Edge blog and Mobilize newsletter. ]

Some users have been able to reinstall the PlayBook OS from the BlackBerry Desktop Manager software, but InfoWorld has not: The PlayBook is detected by the manager software but is unable to communicate with it or reinstall the OS. Most users who've described the problem at the BlackBerry support site report they have also been unable to reinstall the OS.

RIM's support staff has not yet responded to the users on the support forum, and several users who called RIM said the support staff had no solution. RIM also did not respond to InfoWorld's inquiry.

It's unclear how many units are affected by the sudden death syndrome, though most reviews of the PlayBook have criticized its incompleteness.

This article, "Users report BlackBerry PlayBooks failing to restart," was originally published at InfoWorld.com. Follow the latest developments in business technology news and get a digest of the key stories each day in the InfoWorld Daily newsletter. For the latest developments in business technology news, follow InfoWorld.com on Twitter.

Read more about mobile technology in InfoWorld's Mobile Technology Channel.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Blackberryconsumer electronicsmobile technologyPhonestabletstwitter

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Galen Gruman

InfoWorld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?