Sony hints at compensation for PlayStation Network hack

However, it's unlikely to involve money as access to the service is free

Sony may offer users some form of compensation for the outage, now in its 8th day, of the PlayStation Network and Qriocity online services, its U.S. unit said late Thursday.

The two networks were taken offline by the company after it discovered they had been hacked. Sony subsequently said personal information on some of its 77 million registered account holders had been stolen. It also said credit card numbers could have been stolen, but an ongoing investigation had uncovered no evidence of that so far.

On Thursday, in the latest of a series of postings to its PlayStation Blog, the company said compensation is being considered.

"We are currently evaluating ways to show appreciation for your extraordinary patience as we work to get these services back online," it said.

The PlayStation Network is offered at no charge to users, so the compensation, if it comes, is not likely to be monetary. A subset of users do subscribe to the PlayStation Plus service, which offers access to beta versions of games and other perks for an annual fee.

The blog posting also said subscribers to Sony Online Entertainment's MMO (massively multi-player online) games "DC Universe Online" and "Free Realms" would also see something from the company.

"To thank players for their patience, we will be hosting special events across our game portfolio," the blog said. "We are also working on a 'make good' plan for players of the PS3 versions of DC Universe Online and Free Realms."

The latest blog posting didn't provide any updates as to the status of the PlayStation Network, the Qriocity service for consumer electronics devices, or an ongoing investigation into the hack.

It did say gamer trophies and game data files storied on Sony's servers will be available once the service is back online.

Martyn Williams covers Japan and general technology breaking news for The IDG News Service. Follow Martyn on Twitter at @martyn_williams. Martyn's e-mail address is martyn_williams@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags securitysonydata breachintrusiongamesPS3psponline servicesHandheldsGame platformsSony Computer Entertainment

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Martyn Williams

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?