Microsoft admits to more Windows Phone update problems

Microsoft acknowledges problems with updates for some users of Samsung Focus and Omnia 7

Yet another problem has cropped up preventing some Windows Phone 7 users from getting two software updates, adding a new chapter to the update saga that started in February.

Microsoft acknowledged that some Samsung Focus owners in the U.S. haven't yet received notification that the updates are available for them. "They're looking into the situation, but I'm afraid there's not much to report yet," wrote Michael Stroh, a Microsoft employee who is answering questions posted to the comments section on the Windows Phone blog.

On another Microsoft forum, some Focus users who haven't received the updates noticed that they have a more recent build version of the phone. While people with version REV 1.3 have gotten the updates, some of those with REV 1.4 haven't.

In addition, Stroh said that Microsoft has stopped sending updates to the Omnia 7, a phone available in Europe. "The team discovered a technical issue with the update package for this model. The work of fixing and testing the package is nearly done, and the team hopes to resume update deliveries soon," he wrote.

These are the latest issues to plague Microsoft as it tries to send out new software to Windows Phone 7 handsets. Microsoft started in February by pushing out software designed to make the update process smoother. It pulled that update shortly after because it made some Samsung phones unusable.

The company then delayed the first update of substance, known as NoDo, which adds the capability to cut and paste, to try to avoid similar problems. It is now pushing out both pieces of software simultaneously.

In the U.S., the software is being delivered to all phones except the HTC Surround, according to a status page from Microsoft about the process. The updates are being delivered in most international markets as well.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is Nancy_Gohring@idg.com

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Nancy Gohring

IDG News Service
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