Some delays, as Sony hits reset on millions of passwords

Sony Online Entertainment network customers get a 30-day bonus for sticking with the company

Sony has hit a few glitches as it pushes the reset button on its hacked gaming networks; apparently it's not easy to reset 102 million passwords.

After announcing the restart over the weekend, the company said Monday that its PlayStation Store is still not working, and some customers are having a hard time resetting their passwords. The "very large number of requests has caused certain ISPs to slow the rate at which recipients get emails from us," company spokesman Jeff Rubenstein wrote in a blog posting. "Please be patient as the systems work through the backlog."

Without going into specifics, the company warned on its Web site that some PlayStation.com services "may be unavailable due to phased restoration of PlayStation Network." Online gameplay and video playback are working, as are the networks' social services, such as chatting with friends, Rubenstein said.

The company will publish digital games several times per week to make up the backlog of titles it missed during the outage, just as soon as it restores the PlayStation store. Rubenstein didn't say when the store would be back online, though.

Service is still not restored in Asia, and there may be some problems in Japan too, where Sony has reportedly not satisfied local officials that it has taken adequate security precautions, according to a report by Dow Jones Newswires. Sony did not return messages seeking comment Monday.

Sony abruptly pulled the plug on its PlayStation Network and Qriocity media service on April 19, after discovering that someone had broken in and stolen an estimated 77 million user email addresses and passwords. On May 2, Sony acknowledged that the breach was worse than first thought, saying that another 24.6 million Sony Online Entertainment names and passwords had been stolen, along with bank and credit card information belonging to about 23,000 customers.

The company has promised compensation and credit protection services to customers. Rubenstein said that Sony will spell out the details of these packages for PlayStation Network and Qriocity users "soon."

However, the company has provided details for customers who subscribe to the company's Sony Online Entertainment massively multiplayer online role-playing game service.

They will get credit for the 15 days the network was offline as well as an extra 30 days worth of service as a thank-you bonus, Sony said. They can also sign up for one year worth of identity theft monitoring services from Debx. Customers have until June 28 to sign up for this service, which will alert them if their credentials are misused and insure them against identity theft. Sony will email sign-up details to customers who reset their passwords.

Robert McMillan covers computer security and general technology breaking news for The IDG News Service. Follow Robert on Twitter at @bobmcmillan. Robert's e-mail address is robert_mcmillan@idg.com

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Game platformssecuritydata breachgamessony

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Robert McMillan

IDG News Service
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?