Sony takes down PlayStation Network after URL error

A Web programming glitch could lead to account takeover

Nothing comes easy to Sony these days. The company was forced to take part of its Sony PlayStation Network offline briefly on Wednesday as it fixed a Web glitch that gave hackers a way to take over users' accounts.

Sony was hacked last month, and since Saturday had been bringing its PlayStation Network (PSN), Sony Online Entertainment network and Qriocity sites back online. To lock down the networks' security, Sony has been asking users to reset their passwords, but now a Web programming error has ground that process to a halt.

According to a discussion forum posting by Sony, the company has turned off its sign-in feature for PlayStation.com, Qriocity, PlayStation blogs, forums and gaming websites as well as Music Unlimited on the Web.

Midday Wednesday the company gave a vague description of what had happened.

"We temporarily took down the PSN and Qriocity password reset page," Sony spokesman Patrick Seybold said in a posting to its PlayStation blog. "In the process of resetting of passwords there was a URL exploit that we have subsequently fixed." Contrary to some reports, the site had not been hacked, Seybold said.

Sony didn't say exactly what it meant by "URL exploit," but according to the gaming blog Nyleveia, Sony's password reset page was configured so that anyone who knew their victim's e-mail address and birth date could take over that account.

Seybold said this was due to a "vulnerability in the password reset form," but did not publish details of how the password reset could be done.

"Consumers who haven't reset their passwords for PSN are still encouraged to do so directly on their PS3," Seybold wrote. "Otherwise, they can continue to do so via the website as soon as we bring that site back up."

About 77 million gamers use the PSN.

Another of Sony's networks, the Sony Online Entertainment network, is apparently unaffected by the problem. It continued to operate online Wednesday.

Robert McMillan covers computer security and general technology breaking news for The IDG News Service. Follow Robert on Twitter at @bobmcmillan. Robert's e-mail address is robert_mcmillan@idg.com

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags securitysonygamesGame platforms

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Robert McMillan

IDG News Service
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?