Skype voice service crashes; users offered fix instructions

With some users unable to sign into Skype and make voice calls, the soon-to-be-acquired-by-Microsoft company offered users a multi-step fix to get its service running again.

The fixes center around deleting a "shared.xml" file, but Mac and Linux users will be able to solve the problem in fewer steps than Windows users.

Microsoft expands reach: The company's Top 12 rivals

Skype updated its status page Thursday, noting "problems signing into Skype and making calls for a small number of users."

Although Skype is not yet technically part of Microsoft, which is spending $8.5 billion in a deal pending regulatory approval, the outage fueled more criticism of the acquisition.

"Seems like #skype crash is global. Now you know it's a #Microsoft product," one person on Twitter wrote.

The Inquirer, a tech publication, wrote "Voice Over IP (VoIP) and chat service Skype has crashed throughout the world and continues to crash on login, leading many to suspect that its recent acquisition by Microsoft is a definite disaster."

While it's probably a bit early to say whether the acquisition will be a success or failure, let's take a look at the fix Skype offered to users.

Initially, Skype offered a 12-step fix to Windows users and a four-step fix to Mac and Linux users. But the fix was updated to be a bit simpler.

For Windows, it goes like this:

1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)

2. Type the following and click OK: %appdata%\skype

3. Locate and delete the file shared.xml.

4. If you cannot find this file:

1. Click Start, type run and press Enter. (On Windows XP: Click Start and then Run.)Type the

2. following and click OK: control folders

3. In the View tab, ensure that Show hidden files and folders is enabled.

4. Repeat steps 1-3. Restart Skype.

The Mac fix is easier: "Open Finder and locate the following folder: ~/Library/Application Support/Skype. Delete the file shared.xml. Restart Skype."

The Linux fix is almost identical, perhaps not surprising given that Apple's Mac operating system is based on Unix.

Skype's Twitter feed said an "easier solution is coming soon!"

Although Skype's fix instructions indicate there is clearly some trouble with the service, Skype's main status page claimed sign in and registration are "all working normally."

Follow Jon Brodkin on Twitter: www.twitter.com/jbrodkin

Read more about lans and routers in Network World's LANs & Routers section.

Join the newsletter!

Or

Sign up to gain exclusive access to email subscriptions, event invitations, competitions, giveaways, and much more.

Membership is free, and your security and privacy remain protected. View our privacy policy before signing up.

Error: Please check your email address.

Tags Microsoftunified communicationsskypeNetworkingtwittervoipoperating systemssoftwaretelecommunicationWindowsMachardware systemsdesktop pcs

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jon Brodkin

Network World
Show Comments

Brand Post

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Luke Hill

MSI GT75 TITAN

I need power and lots of it. As a Front End Web developer anything less just won’t cut it which is why the MSI GT75 is an outstanding laptop for me. It’s a sleek and futuristic looking, high quality, beast that has a touch of sci-fi flare about it.

Emily Tyson

MSI GE63 Raider

If you’re looking to invest in your next work horse laptop for work or home use, you can’t go wrong with the MSI GE63.

Laura Johnston

MSI GS65 Stealth Thin

If you can afford the price tag, it is well worth the money. It out performs any other laptop I have tried for gaming, and the transportable design and incredible display also make it ideal for work.

Andrew Teoh

Brother MFC-L9570CDW Multifunction Printer

Touch screen visibility and operation was great and easy to navigate. Each menu and sub-menu was in an understandable order and category

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Featured Content

Product Launch Showcase

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?