TouchPad backlash: retailers say sorry for order errors

HP's TouchPad was oversold and now Barnes & Noble and other retailers face angry customers.

Barnes & Noble, Amazon.com, and Best Buy are facing a backlash from wannabe HP TouchPad buyers after each of the retailers oversold their supplies of the WebOS-based tablets. B&N is facing the brunt of angry customers with many disgruntled TouchPad bargain hunters taking to social networks to speak their mind.

Troubles began when Amazon.com, B&N, and Best Buy offered the discontinued $99 HP tablet on Monday and sold out their stock in record time. B&N sold all its TouchPad inventory and, inventory it mistakenly believed it had, in under an hour, according to reports. It was then forced to send out e-mails to many of the customers who'd bought a TouchPad and informed them their order hadn't been processed.

B&N's customer service department explained in a e-mail: "Due to unexpected customer demand for this item, our inventory was depleted prior to your order being processed so we are unable to fulfill this item as requested." B&N continued to explain orders were canceled and that credit cards would not be charged.

It didn't take long before users complained on Twitter about the goof. "Thought I had a deal for HP Touchpad," said Twitter user mal1981. "Got proof of payment and then cancellation from #barnesandnoble. Should have known! Don't trust them!" Users have even created an online petition to protest B&N.

Best Buy declined to comment on the story and B&N did not return multiple inquiries to discuss the matter.

Best Buy and Amazon (through its Onsale sub-site) were also forced to cancel orders and face similar backlashes from customers. Angry customers also flocked to social networks to share publicly their outrage. Grumpy customers complained bitterly about Best Buy and Amazon giving them the equivalent of a Bronx Cheer online.

Determined TouchPad shoppers were likely ticked-off since by the time most customers were notified their order was cancelled many Web and brick-and-mortar stores were out of stock.

Both B&N, through its e-mail to customers, and Amazon, through a comment on its site, have reiterated they are sorry and that customers will not be charged even if their credit cards may show an authorization for the order.

So customers who missed out can go ahead and try their luck with other retailers. If you still want to grab a touchpad we've got a list of 5 great sites to take a look at for last minute TouchPad fire sale deals.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags tablet PCwebOSamazon.comhardware systemstabletsHewlett-PackardBest BuyHPBarnes & Noble

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

David Daw

PC World (US online)
Show Comments

Cool Tech

Breitling Superocean Heritage Chronographe 44

Learn more >

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?