US ATTACK: Hardware vendors moving to help IT hit by attacks

Hardware vendors, many with major client installations in the World Trade Center, have set up crisis-response teams and command centers to handle emergency requests for equipment by companies affected by Tuesday's terrorist attacks in New York and Washington.

Dell Computer Corp. has already heard from most of the 80 major clients that used its equipment in the World Trade Center complex and nearby buildings, said Matt Boucher, a spokesman for the PC maker. As of Thursday afternoon, the company had received orders for almost 5,000 laptops, desktop computers and servers, which it's in the process of shipping out to clients on a priority basis, Boucher said.

Dell's U.S. Department of Defense and government customers will get top priority when it comes to shipping replacement systems, Boucher said. The next highest priority will be for health service organizations that lost equipment in the disaster, with commercial customers coming after that.

"Orders from [affected companies] automatically go to the front of the line," he said. "We have set up a dedicated team in our factories to manage these order."

Hewlett-Packard Co. is shipping systems to affected customers on a similar priority basis, according to Bob Floyd, general manager of operations at HP. Government and health care customers top the company's list, followed by clients in the airline industry and then commercial customers.

The company has established two crisis centers to handle emergency customer requests. One center is focused on managing HP's internal processes, as well as engineering and manufacturing resources needed to quickly respond to customer needs, Floyd said.

The other center is being used to manage the equipment staging and shipping process, using whatever transportation is available given the current slowdown in air travel, Floyd said.

By Thursday afternoon, HP had received calls from 24 customers requesting everything from server and storage equipment replacements to help with setting up equipment in alternate locations, Floyd said.

So far, HP has identified about 20,000 square feet of temporary space near its facility in Paramus, N.J., where it can accommodate as many as 1,000 users. It also has identified 40,000 square feet in New York, Floyd said. So far, none of its customers have asked for space in either of the facilities, Floyd said.

"Most customers are still assessing their needs," he said.

Blue Bell, Pa.-based Unisys Corp. had "several dozen" customers in the World Trade Center complex to whom it was providing both equipment and services, said company spokesman Brian Daly. Unisys has offered recovery services, he said.

For example, for one large public-sector customer that was headquartered in the complex, Unisys has set up a call center staffed by 70 people at one of its facilities in Rochester, N.Y., Daly said. Unisys also helped a large brokerage firm set up a 150-person trading floor at an alternate location in New Jersey, he added.

Sun Microsystems Inc. has established a Sun Support Forum Recovery Assistance Web site that gives systems administrators a range of patches, contact information and discussion forums aimed at helping them quickly recover computing services based on Sun equipment.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jaikumar Vijayan

Computerworld
Show Comments

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Kurt Hegetschweiler

Brother PocketJet PJ-773 A4 Portable Thermal Printer

It’s perfect for mobile workers. Just take it out — it’s small enough to sit anywhere — turn it on, load a sheet of paper, and start printing.

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?