US ATTACK: Hardware vendors moving to help IT hit by attacks

Hardware vendors, many with major client installations in the World Trade Center, have set up crisis-response teams and command centers to handle emergency requests for equipment by companies affected by Tuesday's terrorist attacks in New York and Washington.

Dell Computer Corp. has already heard from most of the 80 major clients that used its equipment in the World Trade Center complex and nearby buildings, said Matt Boucher, a spokesman for the PC maker. As of Thursday afternoon, the company had received orders for almost 5,000 laptops, desktop computers and servers, which it's in the process of shipping out to clients on a priority basis, Boucher said.

Dell's U.S. Department of Defense and government customers will get top priority when it comes to shipping replacement systems, Boucher said. The next highest priority will be for health service organizations that lost equipment in the disaster, with commercial customers coming after that.

"Orders from [affected companies] automatically go to the front of the line," he said. "We have set up a dedicated team in our factories to manage these order."

Hewlett-Packard Co. is shipping systems to affected customers on a similar priority basis, according to Bob Floyd, general manager of operations at HP. Government and health care customers top the company's list, followed by clients in the airline industry and then commercial customers.

The company has established two crisis centers to handle emergency customer requests. One center is focused on managing HP's internal processes, as well as engineering and manufacturing resources needed to quickly respond to customer needs, Floyd said.

The other center is being used to manage the equipment staging and shipping process, using whatever transportation is available given the current slowdown in air travel, Floyd said.

By Thursday afternoon, HP had received calls from 24 customers requesting everything from server and storage equipment replacements to help with setting up equipment in alternate locations, Floyd said.

So far, HP has identified about 20,000 square feet of temporary space near its facility in Paramus, N.J., where it can accommodate as many as 1,000 users. It also has identified 40,000 square feet in New York, Floyd said. So far, none of its customers have asked for space in either of the facilities, Floyd said.

"Most customers are still assessing their needs," he said.

Blue Bell, Pa.-based Unisys Corp. had "several dozen" customers in the World Trade Center complex to whom it was providing both equipment and services, said company spokesman Brian Daly. Unisys has offered recovery services, he said.

For example, for one large public-sector customer that was headquartered in the complex, Unisys has set up a call center staffed by 70 people at one of its facilities in Rochester, N.Y., Daly said. Unisys also helped a large brokerage firm set up a 150-person trading floor at an alternate location in New Jersey, he added.

Sun Microsystems Inc. has established a Sun Support Forum Recovery Assistance Web site that gives systems administrators a range of patches, contact information and discussion forums aimed at helping them quickly recover computing services based on Sun equipment.

Join the PC World newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection
Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jaikumar Vijayan

Show Comments

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Matthew Stivala

HP OfficeJet 250 Mobile Printer

The HP OfficeJet 250 Mobile Printer is a great device that fits perfectly into my fast paced and mobile lifestyle. My first impression of the printer itself was how incredibly compact and sleek the device was.

Armand Abogado

HP OfficeJet 250 Mobile Printer

Wireless printing from my iPhone was also a handy feature, the whole experience was quick and seamless with no setup requirements - accessed through the default iOS printing menu options.

Azadeh Williams

HP OfficeJet Pro 8730

A smarter way to print for busy small business owners, combining speedy printing with scanning and copying, making it easier to produce high quality documents and images at a touch of a button.

Andrew Grant

HP OfficeJet Pro 8730

I've had a multifunction printer in the office going on 10 years now. It was a neat bit of kit back in the day -- print, copy, scan, fax -- when printing over WiFi felt a bit like magic. It’s seen better days though and an upgrade’s well overdue. This HP OfficeJet Pro 8730 looks like it ticks all the same boxes: print, copy, scan, and fax. (Really? Does anyone fax anything any more? I guess it's good to know the facility’s there, just in case.) Printing over WiFi is more-or- less standard these days.

Ed Dawson

HP OfficeJet Pro 8730

As a freelance writer who is always on the go, I like my technology to be both efficient and effective so I can do my job well. The HP OfficeJet Pro 8730 Inkjet Printer ticks all the boxes in terms of form factor, performance and user interface.

Michael Hargreaves

Windows 10 for Business / Dell XPS 13

I’d happily recommend this touchscreen laptop and Windows 10 as a great way to get serious work done at a desk or on the road.

Featured Content

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?