iPhone 4S users satisfied with Phone, but not its battery life

A survey found that most respondents were satisfied with their device, but also said the phone's battery life was too short

Users of Apple's iPhone 4S are even more satisfied than iPhone 4 users last year, with 96 percent somewhat or very satisfied, according to a survey from ChangeWave Research. However, 38 percent of those surveyed said the phone's battery life is too short.

ChangeWave spoke with 215 iPhone 4S users in early November. Of those surveyed, 77 percent said they were "very satisfied," and 19 percent were "somewhat satisfied. By comparison, iPhone 4 satisfaction was at 93 percent in July 2010, with a 72 percent-21 percent split.

Feature: Samsung Galaxy Nexus vs. Apple iPhone 4S

The bump in user satisfaction may be thanks to Siri, the virtual assistant that speaks in a computerized voice and responds to natural language. According to the survey, 49 percent of users listed Siri as their favorite feature. Ease of use was a second favorite with 39 percent, followed by the improved camera with 33 percent.

Battery life was a popular gripe, following reports of a power drain. Apple tried to fix the problem with a software update, but some users said battery issues persisted and that the update introduced new glitches. But although 38 percent of survey respondents listed battery life as their biggest complaint, only 8 percent said it was a "very big problem," and 20 percents aid it was "somewhat of a problem." I still say we need a breakthrough to make battery life a non-issue.

Lack of 4G capability was also a popular complaint among iPhone 4S, ranking as the biggest dislike for 30 percent of respondents. This is a bit surprising given that the AT&T version of the iPhone 4S uses HSPA+, which the carrier markets as 4G. Also worth noting: a survey from Retrevo this year found that 34 percent of iPhone 4 owners thought they had 4G already]. (Ignorance is bliss, perhaps?)

Surprisingly, the iPhone 4S isn't ChangeWave's all-time high scorer. In 2009, all but 1 percent of iPhone 3GS owners told ChangeWave they were satisfied with their phones, with 82 percent saying they were "very satisfied." Who says technology needs to improve?

Follow Jared on Twitter, Facebook or Google+ for even more tech news and commentary.

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags Appleconsumer electronicssmartphonesiPhoneiphone 4PhonesiPhone 4S

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Jared Newman

PC World (US online)
Show Comments

Cool Tech

SanDisk MicroSDXC™ for Nintendo® Switch™

Learn more >

Breitling Superocean Heritage Chronographe 44

Learn more >

Toys for Boys

Family Friendly

Panasonic 4K UHD Blu-Ray Player and Full HD Recorder with Netflix - UBT1GL-K

Learn more >

Stocking Stuffer

Razer DeathAdder Expert Ergonomic Gaming Mouse

Learn more >

Christmas Gift Guide

Click for more ›

Most Popular Reviews

Latest Articles

Resources

PCW Evaluation Team

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

George Khoury

Sharp PN-40TC1 Huddle Board

The biggest perks for me would be that it comes with easy to use and comprehensive programs that make the collaboration process a whole lot more intuitive and organic

David Coyle

Brother PocketJet PJ-773 A4 Portable Thermal Printer

I rate the printer as a 5 out of 5 stars as it has been able to fit seamlessly into my busy and mobile lifestyle.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?