Lawmaker asks FTC to investigate Carrier IQ

Congressman Markey said he's concerned that Carrier IQ may be collecting personal information from mobile users

The outcry over Carrier IQ's mobile-phone tracking software continued Friday, with a U.S. congressman asking the Federal Trade Commission to investigate the company.

Carrier IQ came under fire this week after a researcher published a report showing that its software can be used to collect data about end users, such as their location, the keys they press on their phone and the applications they're running. Carrier IQ says its software delivers data to operators to help improve their services, and denies collecting personal information about users.

On Friday, Congressman Edward Markey, a Democrat from Massachusetts, sent a letter to the FTC asking it to investigate Carrier IQ. "I have serious concerns about the Carrier IQ software and whether it is secretly collecting users' personal information, such as the content of text messages," he said in a statement.

The FTC is charged with protecting people from "unfair or deceptive acts or practices," and as such should look into Carrier IQ, he said. The FTC has not said whether it will act on the request.

Carrier IQ issued a new statement Thursday insisting that it doesn't collect personal information. However, a video posted by the security researcher, Trevor Eckhart, appears to show that the software logs keystrokes.

The company is now also facing at least two class-action lawsuits.

Apple, AT&T, Sprint, HTC, Samsung and T-Mobile have said some of their phones use the software. Research In Motion and Nokia have said they don't load the software onto their phones. Verizon also recently said that it doesn't install the software on its phones, although some developers say that they have evidence that some Verizon phones have the software.

Nancy Gohring covers mobile phones and cloud computing for The IDG News Service. Follow Nancy on Twitter at @idgnancy. Nancy's e-mail address is

Join the newsletter!

Error: Please check your email address.
Rocket to Success - Your 10 Tips for Smarter ERP System Selection

Tags securityprivacymobileCarrier IQ

Keep up with the latest tech news, reviews and previews by subscribing to the Good Gear Guide newsletter.

Nancy Gohring

IDG News Service
Show Comments



Victorinox Werks Professional Executive 17 Laptop Case

Learn more >



Back To Business Guide

Click for more ›

Brand Post

Most Popular Reviews

Latest Articles


PCW Evaluation Team

Louise Coady

Brother MFC-L9570CDW Multifunction Printer

The printer was convenient, produced clear and vibrant images and was very easy to use

Edwina Hargreaves

WD My Cloud Home

I would recommend this device for families and small businesses who want one safe place to store all their important digital content and a way to easily share it with friends, family, business partners, or customers.

Walid Mikhael

Brother QL-820NWB Professional Label Printer

It’s easy to set up, it’s compact and quiet when printing and to top if off, the print quality is excellent. This is hands down the best printer I’ve used for printing labels.

Ben Ramsden

Sharp PN-40TC1 Huddle Board

Brainstorming, innovation, problem solving, and negotiation have all become much more productive and valuable if people can easily collaborate in real time with minimal friction.

Sarah Ieroianni

Brother QL-820NWB Professional Label Printer

The print quality also does not disappoint, it’s clear, bold, doesn’t smudge and the text is perfectly sized.

Ratchada Dunn

Sharp PN-40TC1 Huddle Board

The Huddle Board’s built in program; Sharp Touch Viewing software allows us to easily manipulate and edit our documents (jpegs and PDFs) all at the same time on the dashboard.

Featured Content

Product Launch Showcase

Latest Jobs

Don’t have an account? Sign up here

Don't have an account? Sign up now

Forgot password?